BBS 1/BBS#1.iso/communic/gvc.arj/MODEMS.ASK

Text File | 1994-06-03 | 100KB | 2,399 lines

_______________________________________________________________________________
Msg#:     8 *TECH*
Date: 01-29-94
From: DENNIS SUTCH
To  :  TECH SUPPORT (Rcvd)
Subj:  UART IN GVC 14,400 BPS V.32BIS?
_______________________________________________________________________________
What UART is in the GVC 14,400 bps V.32bis internal modem?

_______________________________________________________________________________
Msg#:    17 *TECH*
Date: 01-31-94
From: TECH SUPPORT
To  :  DENNIS SUTCH (Rcvd)
Subj:  REPLY TO MSG#: 8 (UART IN GVC 14,400 BPS V.32BIS?)
_______________________________________________________________________________
Dennis, This internal 144's that are currently shipping contain a 16550 UART.

Thanks for calling, GVC Tech Support

_______________________________________________________________________________
Msg#:     9 *TECH*
Date: 01-29-94
From: ADAM ANTHONY
To  :  TECH SUPPORT (Rcvd)
Subj:  GVC MODEM.
_______________________________________________________________________________
Him this is Adam Anthony, I guess you upgraded your software.  I really need
the result codes, and a string for Renegade BBS system.

I'm calling long distance, so I would like to get hem as soon as posible.
I have a GVE 14400 external fax modem 14400 V.42bis/MNP5
Please help me.
Adam Anthony

_______________________________________________________________________________
Msg#:    18 *TECH*
Date: 01-31-94
From: TECH SUPPORT
To  :  ADAM ANTHONY (Rcvd)
Subj:  REPLY TO MSG#: 9 (GVC MODEM.)
_______________________________________________________________________________
Adam, The result codes are all listed in the modem user's manual beginning on
page 3-6.  The init string is: AT&F2E0Q0V0     Set your baud rate to 19,200 and
set com flags to force baud rate and turn off XON/XOFF.

If you need a more specific init string, please upload a copy of your software
and we will see what we can come up with.

Thanks for calling, GVC Tech Support
_______________________________________________________________________________
Msg#:    11 *TECH*
Date: 01-30-94
From: MICHAEL HAMBRICK
To  :  TECH SUPPORT (Rcvd)
Subj:  GVC VS SB 16 MCD ASP CONFLICT
_______________________________________________________________________________
I BUILD SYSTEMS FOR A LIVING AND MY HARDWARE SUPPLIER HAS RECENTLY STARTED
CARRYING THE GVC (OR MITAC) 14400 FAX MODEM AS OF LATE. EVERYTHING HAS GONE
FINE SINCE I FOUND OUT THAT THE MITAC IS ACTUALLY A GVC. I HAVE RUN INTO A BIT
OF A PROBLEM THIS WEEKEND HOWEVER.

I AM BUILDING THREE 486DX-50 SYSTEMS AND INSTALLING MITACS IN ALL THREE. THESE
SYSTEMS ALSO HAVE SOUND BLASTER 16 MULTI-CD CARDS WITH THE ASP UPGRADE IN THEM.
THE PROBLEM IS SIMPLE TO STATE. WHEN THE MODEM IS PLUGGED INTO THE MOTHERBOARD,
THE SOUND BLASTER CARDS GET DMA ERRORS AND FAIL THE TEST PROGRAM THAT COMES
WITH THEM. WHEN THE MITAC CARD IS REMOVED FORM THE SYSTEM, THE SOUND BLASTER
CARDS WORK FINE.

I SPENT 6 HOURS ON THE PHONE WITH CREATIVE LABS TODAY FIGURING THIS OUT. WHEN
THE MITAC CARD IS PLUGGED INTO THE SYSTEM, IT DOESN'T MATTER WHICH DMA CHANNELS
YOU SELECT FOR THE SB CARD, THEY ALL FAIL!!. BOTH 8 AND 16 BIT DMA. WE USED
DIFFERENT INTERRUPTS, DIFFERENT DMA CHANNELS, DIFFERENT EVERYTHING, INCLUDING
THREE OTHER SB CARDS AND TWO OTHER MITAC MODEMS.

THE SYSTEMS I AM BUILDING ARE USING TWO DIFFERENT MOTHERBOARDS. I AM HAVING THE
LEAST TROUBLE WITH THE GHLV BOARD WHICH USES THE CEASAR CHIPSET. THE MOST
PROBLEMS ARE COMING FROM AN ISA LB MOTHERBOARD WITH A TOSHIBA 2 CHIPSET.

I HAVE SET THE MITAC CARDS TO EVERY POSSIBLE COMM PORT AND THE SB CARD STILL
REFUSES TO OPERATE CORRECTLY WITH THE MODEM CARD INSTALLED IN THE SYSTEM. TAKE
THE MODEM OUT, THE SB CARD RUNS FINE!! I CAN INSTALL AT I/O CARDS IN THE
SYSTEMS AND SET THE COMM PORTS TO ANYTHING I WANT AND THE SB STILL RUNS IT'S
TEST FINE. PUT THE MODEM IN, CRASHOLA AGAIN!!

I NEED SOME ASSISTANCE WITH THIS PROBLEM AS SOON AS YOU CAN HELP ME. IF WE NEED
TO USE VOICE LINES TO DO SOME TROUBLESHOOTING, LEAVE A MESSAGE FOR ME AT
1-305-763-6054.

THANKS,
UNCLE MIKEY
_______________________________________________________________________________
Msg#:    28 *TECH*
Date: 02-01-94
From: CATHERINE MARLEY
To  :  MICHAEL HAMBRICK
Subj:  REPLY TO MSG#: 11 (GVC VS SB 16 MCD ASP CONFLI)
_______________________________________________________________________________
Michael: I also build systems and use the GVC internal 14400 modems.  I have
ahd absolutely no problems mating the GVC's to SB16's on a 486-50 Mother-
board. I've even done it with 2 other serial devices and a bus mouse  thrown in
for good measure.  There may be something non-kosher about the  Mitac-Gvc
boards you got.  I have had success even with the very first GVC's with the
little daughter boards attached.  Timing problems may be the culprit or you
need to get a true-blue GVC to try. Catherine

_______________________________________________________________________________
Msg#:    14 *TECH*
Date: 01-31-94
From: PAT RICCI
To  :  TECH SUPPORT (Rcvd)
Subj:  MODEM SPEED FOR GVC14.4 FAX MODEM
_______________________________________________________________________________
i purcased the subject fax modem and it says that it can run at 14,400, 19200
up to 38,400 bps. I am runnning smarcom for windows and don't seem to be able
to get it above 9600 bps unsing the gvc v.32 9600 driver. Can you tell me how
to achieve higher connect speeds. Other systems I have cnnected to can handle
the 19200 and higher speeds. and I dont seem to be able to take advantage of
them. Do I need different or upgraded software or am I using the wrong
settings. thanks for your help in advance..

_______________________________________________________________________________
Msg#:    15 *TECH*
Date: 01-31-94
From: PAT RICCI
To  :  TECH SUPPORT (Rcvd)
Subj:  PS TO MESSAGE 14
_______________________________________________________________________________
I also forgot to mention that my modem is an internal model. Hope you can help
me get the speed up and hopefully my phone bills down..

_______________________________________________________________________________
Msg#:    21 *TECH*
Date: 01-31-94
From: TECH SUPPORT
To  :  PAT RICCI (Rcvd)
Subj:  SMARTCOM W/144 MODEM
_______________________________________________________________________________
Pat, You need to enable the error correction in order to achieve the higher
speeds. To do this, set your baud rate to 19,200 baud, and set your init string
to AT&F2E1L1V1&C1&D2S0=0S7=90     Also, set your software for RTS/CTS flow
control, Disable XON/XOFF flow control, and Disable Autobaud.

Could you please tell us what company manufactures Smartcom? (thanks in
advance.)

Thanks for calling, GVC Tech Support

_______________________________________________________________________________
Msg#:    29 *TECH*
Date: 02-01-94
From: PAT RICCI
To  :  TECH SUPPORT (Rcvd)
Subj:  REPLY TO MSG#: 21 (SMARTCOM W/144 MODEM)
_______________________________________________________________________________
Thanks for the quick response. Smartcom for Windows is made by Hayes. It has a
lot of features that I really like and the price was right as well. Being new
to BBS'ing and modems I sort of got myself "in over my head" technically.
Smartcom has so many features that it overwhelmed me!!

_______________________________________________________________________________
Msg#:    23 *TECH*
Date: 01-31-94
From: JIM RUSSELL
To  :  TECH SUPPORT (Rcvd)
Subj:  CONNECT SPEED FOR 14.4'S
_______________________________________________________________________________
Hi,

I noticed that you frequently refer in your feedback messages to set the DTE
rate on the internal modems to 19.2?  What is the difference between setting it
to 19.2 vise 38.4??? Do you gain better through put or transfer speeds with it
set to 19.2? Currently I have my comm port locked using BNU fossil to 38.4, and
have all of my comm programs (including bbs) setup for 38.4... Just
curious....... Thanks!

P.S. any luck with the 14.4 setup with BGFAX?
Jim
_______________________________________________________________________________
Msg#:    31 *TECH*
Date: 02-01-94
From: TECH SUPPORT
To  :  JIM RUSSELL (Rcvd)
Subj:  REPLY TO MSG#: 23 (CONNECT SPEED FOR 14.4'S)
_______________________________________________________________________________
Jim, We usually suggest a 19,200bps DTE speed because it is the least likely to
give you CRC errors.  If your equipment (computer, serial ports, etc.) can
support faster speeds without dropping characters, etc. then use a faster
speed.  Our 144 modems will support DTE speeds up to 57,600bps.  You might want
to do a little experimenting.

We have not heard anything more about BGfax as of yet.

Thanks for calling, GVC Tech Support

_______________________________________________________________________________
Msg#:    41 *TECH*
Date: 02-02-94
From: JIM RUSSELL
To  :  TECH SUPPORT (Rcvd)
Subj:  REPLY TO MSG#: 31 (CONNECT SPEED FOR 14.4'S)
_______________________________________________________________________________
Hi,

I am using a 486DX2/66 Vesa Local Bus.. So 57600 should not be a problem.. I
lock my comm port to 38400.. If you like, I will upload the latest version of
BGFAX software which is shareware...
Jim

_______________________________________________________________________________
Msg#:    25 *TECH*
Date: 01-31-94
From: KEVIN BURKE
To  :  TECH SUPPORT (Rcvd)
Subj:  PCPLUS
_______________________________________________________________________________
WHAT MODEM TYPE SHOULD BE SELECTED DURING CONFIGURATION OF PCPLUS 2.0 WHEN
USING GVC 144 (14,000bps V.32bis) FAX MODEM.

_______________________________________________________________________________
Msg#:    33 *TECH*
Date: 02-01-94
From: TECH SUPPORT
To  :  KEVIN BURKE
Subj:  REPLY TO MSG#: 25 (PCPLUS)
_______________________________________________________________________________
Kevin, Are you referring to PCPLUS for windows or DOS?  If you are referring to
the DOS version, if there is a setting for a GVC 9600 v.32/v.42, use that
setting. If there is no such selection, choose a Hayes compatible 2400, and
change the settings to the following:

Init string:  AT&F2L1V1^M Auto Baud Detect:  off XON/XOFF:  off   RTS/CTS:  on
Baud Rate:  19,200bps
Those settings should have you up and running in Procomm Plus.

Thanks for calling, GVC Tech Support

_______________________________________________________________________________
Msg#:    38 *TECH*
Date: 02-01-94
From: JEFF OLIVERI
To  :  TECH SUPPORT (Rcvd)
Subj:  ANSWER PROBLEM
_______________________________________________________________________________
Hello,

I am having problems with one on my GVC 14.4 internal modems.  The modem
refuses to answer a fax or data call.  I have the dram setup the exact same as
my other modems and switched out the modems to check if it was a software
problem, but it doesn't answer on any comm software.  I believe it has a
different Rom version, but not sure.  Have any other GVC mdoems had this
problem and what might be the solution.

Also, what is the warrenty on GVC mdoems, will you replace it if it is a
problem with the ROM?  The modem is about one year old.

Thanks for you help.

Jeff Oliveri Bulletin Board Specialist - PC 2000 Professional Center

_______________________________________________________________________________
Msg#:    43 *TECH*
Date: 02-02-94
From: TECH SUPPORT
To  :  JEFF OLIVERI (Rcvd)
Subj:  144 GVC MODEMS
_______________________________________________________________________________
Jeff, The modem may have an older version of the ROM BIOS.  To find out, type
ATI1 at a terminal screen and relay the response to us.

The Warranty on GVC branded 144 modems is 5 years.  If your modem does need a
bios upgrade, you can perform that yourself with an upgrade chip we can send.

Let us know your configurations and the response to the ATI1 command.

Thanks for calling, GVC Tech Support

_______________________________________________________________________________
Msg#:    49 *TECH*
Date: 02-03-94
From: TERRY GRAME
To  :  TECH SUPPORT (Rcvd)
Subj:  ARA SCRIPT FOR 9600 BAUD ACCESS
_______________________________________________________________________________
I have a Power User Fax 144V.42bis(macwarehouse) and have been having hangup
problems with ARA. The company i work with suggests that i use a lower
speed(9600 for instance) since they're in California; but you have no lower
speed script. Will the one for the 9600 Baud modem work? If not are you coming
out with other or updated ARA scripts? Thanks.

_______________________________________________________________________________
Msg#:    50 *TECH*
Date: 02-04-94
From: TECH SUPPORT
To  :  TERRY GRAME (Rcvd)
Subj:  REPLY TO MSG#: 49 (ARA SCRIPT FOR 9600 BAUD ACCESS)
_______________________________________________________________________________
Terry, If you are having hangup problems, it usually is not because of the ARA
script.  Make sure you are using the hardware handshaking cable that came with
the modem. If you don't use it you can have hangup problems.

Also, what software are you using?, what is the baud rate set for? and what
type of modem is on the other end?

Thanks for calling, GVC Tech Support

_______________________________________________________________________________
Msg#:    54 *TECH*
Date: 02-05-94
From: TERRY GRAME
To  :  TECH SUPPORT (Rcvd)
Subj:  REPLY TO MSG#: 50 (ARA SCRIPT FOR 9600 BAUD ACCESS)
_______________________________________________________________________________
What software am i using? ARA.  The baud rate is only settable by your driver
for ARA 14.4). The modem on the other end is a Supra.  I am using the supplied
cable.

_______________________________________________________________________________
Msg#:    65 *TECH*
Date: 02-07-94
From: TECH SUPPORT
To  :  TERRY GRAME (Rcvd)
Subj:  REPLY TO MSG#: 54 (ARA SCRIPT FOR 9600 BAUD ACCESS)
_______________________________________________________________________________
Terry, At what point does the Supra modem drop the line?

Thanks for calling, GVC Tech Support

_______________________________________________________________________________
Msg#:    73 *TECH*
Date: 02-07-94
From: TERRY GRAME
To  :  TECH SUPPORT (Rcvd)
Subj:  REPLY TO MSG#: 65 (ARA SCRIPT FOR 9600 BAUD ACCESS)
_______________________________________________________________________________
I think it's the GVC modem suddenly hanging up; it usually does this
immediately upon connection, sometimes while selecting a server, and times
while accessing the database, or transfering a file. My origenal question was:
would the 9600 baud script work with my 14.4 modem(more reliably), third
message now, you havn't answered that question so i tried it anyway: the
results are the same. Any suggestions?  At all?

_______________________________________________________________________________
Msg#:    78 *TECH*
Date: 02-08-94
From: TECH SUPPORT
To  :  TERRY GRAME (Rcvd)
Subj:  REPLY TO MSG#: 73 (ARA SCRIPT FOR 9600 BAUD ACCESS)
_______________________________________________________________________________
Terry, The ARA scripts for the 9600 and 144 are identical (except for the
name). You should get the same results with either script.   What version of
the Eprom is in your modem?  (ATI1 from terminal mode gets the version #)  You
might want to have the other modem checked to insure that it is working
properly.  If it is, and your Eprom version is current, you might need to RMA
your modem.  If this is the case, leave us a message about it, or call us at
[phone] ext 62.

Thanks for calling. GVC Tech Support

_______________________________________________________________________________
Msg#:   134 *TECH*
Date: 02-14-94
From: NORWICH BULLETIN
To  :  TERRY GRAME
Subj:  REPLY TO MSG#: 49 (ARA SCRIPT FOR 9600 BAUD ACCESS)
_______________________________________________________________________________
I inherited a GVC 9600 MNP Class 5 modem when I started my current job a year
ago. While getting an inventory of the equipment left by my predecessor I found
the above modem but no manuals or other documentation or software. I recently
found the number of your company and downloaded the ARA script for 9600 baud. I
now have a Hayes Ultra 96 Smartmodem 9600 modem hooked up to my work computer
and the GVC hooked up to my home computer (both Macs.) The question is that the
ARA script I downloaded doesn't seem to work too well. When I call my work
computer, they start communicating but never connect. When I use the Apple 2400
baud driver it works fine. What is the problem? Any suggestions? Thanks. Wes
Rand

_______________________________________________________________________________
Msg#:   456 *TECH*
Date: 04-29-94
From: GLEN ZABRISKIE
To  :  NORWICH BULLETIN
Subj:  REPLY TO MSG#: 134 (ARA SCRIPT FOR 9600 BAUD ACCE)
_______________________________________________________________________________
I have a spare GVC 9600 modem manual if i send it to you will you reimburse me
for shipping, call Glen Zabriskie at 801-250-2772 in SLC, Utah and ill ship it
to you free for the manual ,just pay for shipping?

/s

_______________________________________________________________________________
Msg#:    56 *TECH*
Date: 02-05-94
From: JEFF CONNOR
To  :  TECH SUPPORT (Rcvd)
Subj:  FAX ACCESS
_______________________________________________________________________________
I HAVE RECENTLY PUCHASED GVC FAX MODEM 14400, HOWEVER MY EXISTING SOFTWARE
ULTRAFAX BY ZSOFT DOES NOT RECOGNISE THE EXTERNAL MODEM, THIS IS A WINDOWS
BASED VERSION AND REQUIRES INITIALIZATION ON BOOT UP. PLEASE ADVISE THANKS JEFF

_______________________________________________________________________________
Msg#:    67 *TECH*
Date: 02-07-94
From: TECH SUPPORT
To  :  JEFF CONNOR (Rcvd)
Subj:  REPLY TO MSG#: 56 (FAX ACCESS)
_______________________________________________________________________________
Jeff, The fax software you have might not be the correct class to work with the
144. The 144 modem you have is a class 2 faxmodem.  You might have class 1
Ultrafax.  If this is the case, the two are incompatible.  If Ultrafax is class
2, or multiclass, then you might want to check to make sure that it is
installed for the correct comport, and that all other major settings are
correct.

You should have also received fax software with the modem.  You might want to
use that software instead of your Ultrafax.

Thanks for calling, GVC Tech Support

_______________________________________________________________________________
Msg#:    57 *TECH*
Date: 02-06-94
From: JIM RESKE
To  :  TECH SUPPORT (Rcvd)
Subj:  UART BUFFER
_______________________________________________________________________________
Hi Guys (or gals) - I have a GVC 14.4 v.32 v.42 modem that I've been using for
about a year now. Overall, I'm pleased with it. I am a bit disappointed in the
way it is behaving on high speed transfers. I am operating the modem on a BBS
which is running in Desqview. I seem to get a lot of errors on file transfers.
I have been told that it is because the modem has a 16450 UART buffer and not
the 16550. I have had to lock the modem down to 19200 baud to be able to
transfer files with minimal errors. Any higher baud rates makes transfers
impossible.

Question: 1. Is it true that it is the 16450 that is messing things up for me?
2. If it is, is there someway to upgrade the UART to a 16550? 3. Do you have
any other suggestions as to what I might try to reduce the errors?

Thanks for your time.

--Jim Reske
_______________________________________________________________________________
Msg#:    68 *TECH*
Date: 02-07-94
From: TECH SUPPORT
To  :  JIM RESKE (Rcvd)
Subj:  REPLY TO MSG#: 57 (UART BUFFER)
_______________________________________________________________________________
Jim, The 16450 Uart can cause overrun errors if your baud rate is set too high
for your computer to handle.  The best way to cut down the errors is to lower
the baud rate, as you have already done.  The Uart chips on the modems are not
upgradeable.

Thanks for calling, GVC Tech Support.

_______________________________________________________________________________
Msg#:    61 *TECH*
Date: 02-06-94
From: JIM O. PIPPAS
To  :  TECH SUPPORT (Rcvd)
Subj:  NEW MANUAL
_______________________________________________________________________________
TO SYSOP/ TECH SUP. :

I WORK WITH SEVERAL MODELS OF MODEM EQUIPMENT, AND AS STRANGE AS IT MAY SEEM I
CAN'T LOCAT THE PROPER MANUAL FOR YOUR MODEM. THE MODEM IS 14.4 WITH MMP5 BUT
WITHOUT REMOVING THE MODEM I CAN'T GET THE MODEL NUMBER. PLEASE GUIDE ME IN HOW
TO :
   1)GET THE CORRECT MODEL NUMBER.
   2)ID. THE MANUAL I.E. TITLE ON COVER ETC.
   3)ORDER A NEW MANUAL IF NESSARY.
 ANY HELP YOU CAN GIVE IS ALWAYS GREATLY APREACIATED(FORGIVE SPELLING)
                                               JIM
_______________________________________________________________________________
Msg#:    69 *TECH*
Date: 02-07-94
From: TECH SUPPORT
To  :  JIM O. PIPPAS
Subj:  REPLY TO MSG#: 61 (NEW MANUAL)
_______________________________________________________________________________
Jim, You can obtain the modem model number by issuing the commands ATI1 through
ATI4 to your modem from the terminal screen.  The various responses should give
the modem model number.  Note: do not become alarmed of some of those commands
give you an ERROR response, this is normal is some modems.

To obtain a new manual, send a request including your NAME, ADDRESS, PHONE #,
CHECK for $9.50, and modem MODEL to:  GVC Technologies
                                      30 wilson Drive
                                      Sparta, NJ 07871
                                      Attn: Tech Support

Thanks for calling, GVC Tech Support

_______________________________________________________________________________
Msg#:    66 *TECH*
Date: 02-07-94
From: TECH SUPPORT
To  :  BURTIN HART (Rcvd)
Subj:  SETUP FOR MICROWORKS
_______________________________________________________________________________
Burtin, We currently do not have a string/setups for microworks, however you
might try these general settings.   Set your baud rate for 19,200bps.  Set your
initialization string for:  AT&F2E1L1V1&C1&D2S0=0S7=90 Make sure you enable
RTS/CTS flow control, disable Xon/Xoff flow control and disable autobaud.

These changes usually enable our modems to operate at high speeds reliably.

We will check out your message to us and respond accordingly.

Thanks for calling. GVC Tech Support

_______________________________________________________________________________
Msg#:    71 *TECH*
Date: 02-07-94
From: MATTHEW MAZUR
To  :  TECH SUPPORT (Rcvd)
Subj:  OS/2 AND WINFAX LITE
_______________________________________________________________________________
I'm having trouble getting this to run. Have you heard anything about this?

_______________________________________________________________________________
Msg#:    80 *TECH*
Date: 02-08-94
From: TECH SUPPORT
To  :  MATTHEW MAZUR
Subj:  REPLY TO MSG#: 71 (OS/2 AND WINFAX LITE)
_______________________________________________________________________________
Matthew, Delrina has setup information on their BBS detailing how to setup
Winfax PRO in OS/2, however we  do not know if that info applies to WFL as
well.  You might want to call their BBS at (416) 4412752 and see for yourself.

Thanks for calling, GVC Tech Support

_______________________________________________________________________________
Msg#:    82 *TECH*
Date: 02-08-94
From: MAHBUB AHMAD
To  :  TECH SUPPORT (Rcvd)
Subj:  CONNECT PROBLEMS
_______________________________________________________________________________
Hi: I have a GVC 14.4 external faxmodem (Model FM-144VR/1).  Using Telix 3.21
I had no problems connecting at 9600 to your BBS.  However, I am unable to
connect at any rate higher than 4800 to other BBSs.  There is some garbage on
the screen, and I get "NO CARRIER" very frequently every 4-5 minutes.  I cannot
connect to compuserve (using DOS-CIM) at 14.4 or 9600.  Prodigy is OK at 9600.
Is there a special init-string I should use for compuserve (Compuserve's
support forum does not list this modem specifically - it has Gloval Village
teleport, though but that setting does not work)  What about for the other
BBS,s specially ASB out on LI. Please call me at 212-963-6974, leave a message
here, I will check back in a couple of days or send a message at
[e-mail].  In general, the modem seems OK - once I iron out the
bugs. By the way, my computer is an AST Bravo 486SX25 4MB. Thanks

_______________________________________________________________________________
Msg#:    93 *TECH*
Date: 02-09-94
From: TECH SUPPORT
To  :  MAHBUB AHMAD
Subj:  REPLY TO MSG#: 82 (CONNECT PROBLEMS)
_______________________________________________________________________________
Mahbub,

Download the 'INITSTR.ZIP' file in the modem file section.  This will give you
the correct setup for telix and the 144.

By the way Global Village Communication is not us.  We are GVC Technologies.

Little confusing isn't it

Thanks for calling, GVC Tech Support


_______________________________________________________________________________
Msg#:   106 *TECH*
Date: 02-11-94
From: TAMINUN BUDJAJA
To  :  TECH SUPPORT (Rcvd)
Subj:  14.4KBPS
_______________________________________________________________________________
I just received my GVC14.4kbps ext. fax/modem.  I am having problem connecting
at 14.4 k the best I can get is 9600 (I also cannot connect to this BBS @14.4).
What is the problem?  I am using Procomm Plus 2.0 (DOS).  My initialization
string is AT&F2L0 with serial port speed at 19.2k, the software flow control
XON/XOFF is turned off and the hardware flow control RTS/CTS on.  Any help will
be appreciated.


Msg has replies, read now(Y/N)? Y

_______________________________________________________________________________
Msg#:   118 *TECH*
Date: 02-14-94
From: TECH SUPPORT
To  :  TAMINUN BUDJAJA (Rcvd)
Subj:  REPLY TO MSG#: 106 (14.4KBPS)
_______________________________________________________________________________
Taminun, The settings that you have appear to be correct, however, you may have
overlooked one important point.

You need to be sure that Autobaud detection is DISABLED.

Also, to recap, you need to ENABLE RTS/CTS, DISABLE Xon/Xoff. And Use
AT&F2E1L1V1&C1&D2S0=0S7=90 as your init string. Keep your baud rate at 19200.

Thanks for calling, GVC Tech Support


_______________________________________________________________________________
Msg#:   150 *TECH*
Date: 02-16-94
From: TAMINUN BUDJAJA
To  :  TECH SUPPORT (Rcvd)
Subj:  REPLY TO MSG#: 118 (14.4KBPS)
_______________________________________________________________________________
I did disable the autobaud detection on the Procomm Plus. So far I've not been
able to get it to communicate at 14.4kbps.



_______________________________________________________________________________
Msg#:   157 *TECH*
Date: 02-16-94
From: TECH SUPPORT
To  :  TAMINUN BUDJAJA (Rcvd)
Subj:  REPLY TO MSG#: 150 (14.4KBPS)
_______________________________________________________________________________
Taninun, Again, make sure you verify that the modem is set for :

Init String:  AT&F2L1V1^M Auto baud detect:  OFF  Enable: RTS/CTS flow control
Disable: Xon/Xoff flow control Baud Rate: 19,200bps

This should allow the modem to communicate at high speeds without a problem.

Thanks for calling, GVC Tech Support

_______________________________________________________________________________
Msg#:   110 *TECH*
Date: 02-12-94
From: SCOT BURKE
To  :  TECH SUPPORT (Rcvd)
Subj:  MODEM
_______________________________________________________________________________
Hi, just got a gvc 14.4 fax modem and I *need* to know how to make it so I can
recieve calls from call waiting! Currently, while I am connected it refuses the
other signal and callers get a busy, how to fix this? Help would be greatly
appreciated,
                                Thanks,
                                        Scott

Msg has replies, read now(Y/N)? Y

_______________________________________________________________________________
Msg#:   122 *TECH*
Date: 02-14-94
From: TECH SUPPORT
To  :  SCOT BURKE (Rcvd)
Subj:  REPLY TO MSG#: 110 (MODEM)
_______________________________________________________________________________
Scot, If you receive another call from call waiting, and it has not been
disabled by the *70 code, your modem sessions will be interrupted by the "BEEP"
and the other call.  As soon as you switch to the other call, your modem will
lose its carrier, and depending on your settings, hang up.  You will not be
able to continue the modem call after switching to your other call.

We usually reccomend using the *70 to disable call waiting when making an
outgoing modem call.

Thanks for calling, GVC Tech Support


_______________________________________________________________________________
Msg#:   112 *TECH*
Date: 02-13-94
From: LEONCE RICHARD
To  :  TECH SUPPORT (Rcvd)
Subj:  NO DIAL & DISCONNECTS.
_______________________________________________________________________________
I have a GVC 9600V and it does not want to dial and gives a no dialtone error
although there is one.  I can connect manually.  Also after being online for a
while it will drop sending data so that the download will fail.  I get messages
from the board that my download has failed but can go no further.  I have to
hang up to logoff.
        Question 1.  Is it a software or hardware problem?

        Question 2.   If hardware is it fixable?

Thanx .   Leonce



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_______________________________________________________________________________
Msg#:   124 *TECH*
Date: 02-14-94
From: TECH SUPPORT
To  :  LEONCE RICHARD (Rcvd)
Subj:  REPLY TO MSG#: 112 (NO DIAL & DISCONNECTS.)
_______________________________________________________________________________
Leonce, It sounds like you are having a software setup problem.  If that is the
case, it will be pretty easy to remedy.  If your problem is due to hardware,
you will need to obtain a Return Merchandise Authorization number from Tech
Support and send the modem to us for repair.

Some things you might wish to check: If your modem has V.42 error correction
and flow control;
Set your init string to AT&F2E1L1V1&C1&D2S0=0S7=90 Set your baud rate to 19200,
Enable RTS/CTS flow control, Disable Xon/Xoff flow control, Disable Autobaud.

If your modem does not have V.42, make sure the BBs you are connecting to
supports 9600bps, and that you do not have any line noise on your telephone
system. Set your modem init string for AT&FE1L1V1&C1&D2S0=0S7=90

Thanks for calling,  GVC Tech Support


_______________________________________________________________________________
Msg#:   116 *TECH*
Date: 02-13-94
From: CHRIS REICKS
To  :  TECH SUPPORT (Rcvd)
Subj:  FRONTDOOR 2.11 NC INIT COMMANDS
_______________________________________________________________________________
I would like the init commands that would be needed to init the modem when
entering into the program FrontDoor 2.11 - Non-Commercial Version.  I'm
currently trying to set up a BBS and need these.  Thanks for your help in this
area.  Please answer this as expeditiously as possible as this call is long
distance.

Thanks for your help in this matter.

Chris Reicks

   I didn't get to enter my complete modem type in the user sign on it is a GVC
14.4 v.32bis FAX/MODEM.

Thanks again

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_______________________________________________________________________________
Msg#:   126 *TECH*
Date: 02-14-94
From: TECH SUPPORT
To  :  CHRIS REICKS (Rcvd)
Subj:  REPLY TO MSG#: 116 (FRONTDOOR 2.11 NC INIT COMMANDS)
_______________________________________________________________________________
Chris, The only init settings we have for Frontdoor are: Init string:  ATZ Make
sure stroed profile 0 has been previously set to AT&F2 Lock port speed at
38400.

Thnks for calling, GVC Tech Support


_______________________________________________________________________________
Msg#:   133 *TECH*
Date: 02-14-94
From: CHRIS REICKS
To  :  TECH SUPPORT (Rcvd)
Subj:  REPLY TO MSG#: 126 (FRONTDOOR 2.11 NC INIT COMMANDS)
_______________________________________________________________________________
Thanks for your help.  I hope that this works.  If you have any ideas please
leae me a message and I'll try to stop in at least once a month.

_______________________________________________________________________________
Msg#:   129 *TECH*
Date: 02-14-94
From: SCOT BURKE
To  :  TECH SUPPORT (Rcvd)
Subj:  INCOMING CALLS
_______________________________________________________________________________
        Hi, this is Scott Burke again - recieved a reply to my earlier
question, but I don't think we quite connected, let me rephrase what I was
asking. I *want* to be interupted by incoming calls. I have call waiting, and I
dont want callers to get a busy signal, I want to be disconnected from the
modem and for the phone to ring when I have an incoming call while connected.
I left a message by phone earlier today, if you could call me back voice that
would be great, because as of now, I cant be connected and take incoming calls,
so I must stay disconnected. SO please call and tell be how to setup my modem
to disconnect and take incoming calls, my phone number is:

        [phone]

        Your help is much appreciated!
                                        Thanks,
                                                Scott

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_______________________________________________________________________________
Msg#:   138 *TECH*
Date: 02-15-94
From: TECH SUPPORT
To  :  SCOT BURKE (Rcvd)
Subj:  REPLY TO MSG#: 129 (INCOMING CALLS)
_______________________________________________________________________________
Scot, There is not a way to configure the modem to disconnect automatically,
that we know of, when another incoming call comes in.  Your telephone will not
ring when that other call comes in, either.  The reason for this is that the
line is already in use.  You might notice a "glitch" on the screen when your
call waiting tone interrupts data.  If being able to receive calls at all times
is a critical issue, you might want to have a second line installed for
modem/outgoing calls only.

Thanks for calling, GVC Tech Support

_______________________________________________________________________________
Msg#:   131 *TECH*
Date: 02-14-94
From: JEFF OLIVERI
To  :  TECH SUPPORT (Rcvd)
Subj:  GVC MODEM PROBLEM
_______________________________________________________________________________
Here is the ati1 and at&v for my GVC which will not answer a fax and only
answers data 5% of the time.  Another GVC that I tried in the same software
with the same settings worked perfectly.

ati1 249

FM-144HVBIS/R  V1.7

at&v ACTIVE PROFILE: B1 E1 L1 M1 Q0 V1 X4 Y0 &C1 &D2 &G0 &L0 &M0 &O0 &P0 &R0
&S0 &X0 &Y0 %D1 %L012
%P0 %S0 %A000 %C1 \A3 \C0 \E0 \G0 \H0 \J0 \K5 \N6 \Q3 \T000 \V1 \X0 S00:001
S06:002 S07:045 S08:002 S09:006 S10:014 S11:095 S12:050 S14:8BH S16:07H S18:000
S21:30H S22:75H S23:16H S25:005 S26:001 S27:00H S28:10H

STORED PROFILE 0: B1 E1 L1 M1 Q0 V1 X4 Y0 &C1 &D2 &G0 &L0 &M0 &O0 &P0 &R0 &S0
&X0 %D1 %L012
%P0 %S0 %A000 %C1 \A3 \C0 \E0 \G0 \H0 \J0 \K5 \N6 \Q3 \T000 \V1 \X0 S00:001
S14:9BH S18:000 S21:30H S22:75H S23:16H S25:005 S26:001 S27:00H

STORED PROFILE 1: B1 E1 L1 M1 Q0 V1 X4 Y0 &C1 &D2 &G0 &L0 &M0 &O0 &P0 &R0 &S0
&X0 %D1 %L012
%P0 %S0 %A000 %C1 \A3 \C0 \E0 \G0 \H0 \J0 \K5 \N6 \Q3 \T000 \V1 \X0 S00:001
S14:9BH S18:000 S21:30H S22:75H S23:16H S25:005 S26:001 S27:00H

TELEPHONE NUMBERS:
&Z0=
&Z1=
&Z2=
&Z3=

OK

Please reply with the action we need to take.  If you don't see a problem,
where do I send the modem to exchange?

Thanks for your help.

Jeff Oliveri Bulletin Board Specialist

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_______________________________________________________________________________
Msg#:   140 *TECH*
Date: 02-15-94
From: TECH SUPPORT
To  :  JEFF OLIVERI (Rcvd)
Subj:  REPLY TO MSG#: 131 (GVC MODEM PROBLEM)
_______________________________________________________________________________
Jeff,  From the info you gave us, it looks like a simple Eprom Upgrade may take
care of the problem.  This is a chip that we can send you to replace the older
version currently in your modem.  The responses listed that you had an
FM144HVBIS/R version 1.7 ..... The current version of the firmware is V2.6

If you will leave us your name, complete address, and voice phone number with
area code, we will send you an upgraded chip for your modem. The only thing
that we ask in return is that you send the old chip back to us. (We can recycle
them and use them again)

Thanks for calling, GVC Tech Support


_______________________________________________________________________________
Msg#:   144 *TECH*
Date: 02-15-94
From: JEFF OLIVERI
To  :  TECH SUPPORT (Rcvd)
Subj:  REPLY TO MSG#: 140 (GVC MODEM PROBLEM)
_______________________________________________________________________________
Thanks for all your help.

Please send to Jeff Oliveri @

PC 2000  5000 Beltline Road, #765 Addison, Texas  75075

I can be reached @ [phone] between the hours of 2:30p.m. - 6:00p.m.
Monday through Friday.

Again, Thanks for you help with this problem.  As soon as I recieve the chip, I
will send the old chip to an address you specify.

Sincerely,

Jeff Oliveri Bulletin Board Specialist


_______________________________________________________________________________
Msg#:   160 *TECH*
Date: 02-16-94
From: TECH SUPPORT
To  :  JEFF OLIVERI (Rcvd)
Subj:  REPLY TO MSG#: 144 (GVC MODEM PROBLEM)
_______________________________________________________________________________
Jeff,  We will be sending the Upgrade.  You should receive it by the end of
next week.

Thanks for calling, GVC tech Support

_______________________________________________________________________________
Msg#:   135 *TECH*
Date: 02-14-94
From: NORWICH BULLETIN
To  :  TECH SUPPORT (Rcvd)
Subj:  TOUCHY WITH ARA
_______________________________________________________________________________
I think I might have set up my message wrong when I first sent it (this is only
my second call to this board and my first try with messages so please excuse me
if I get redundent.) I have a GVC 9600MNP Class 5 modem my workplace gave me to
use at home but it came with no documentation. I just recently downloaded your
ARA script for GVC 9600 baud modems but when I use it my computer will not hook
up to my work comptuer (which has a Hayes V-series Ultar Smartmodem 9600 hooked
up to it.) They DO hook up fine if I use the Apple 2400 script. Any suggestions
or fixes? Thanks, Wes Rand

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_______________________________________________________________________________
Msg#:   141 *TECH*
Date: 02-15-94
From: TECH SUPPORT
To  :  NORWICH BULLETIN (Rcvd)
Subj:  REPLY TO MSG#: 135 (TOUCHY WITH ARA)
_______________________________________________________________________________
The Hayes Ultra V-Series modem that you are using uses a Proprietary standard
for communication at 9600bps.  (it is not v.32 compliant)  Therefore, unless
you have another Hayes V-Series 9600, you will only be able to connect at
2400bps.

You should continue to use the Apple 2400 script. Incidentally, if you would
like to order documentation for your modem, let us know.

Thanks for calling, GVC Tech Support


_______________________________________________________________________________
Msg#:   147 *TECH*
Date: 02-15-94
From: NORWICH BULLETIN
To  :  TECH SUPPORT (Rcvd)
Subj:  REPLY TO MSG#: 141 (TOUCHY WITH ARA)
_______________________________________________________________________________
Huh, who whoulda thunk it? I figured Hayes must be compatible with everyone.
Well, have to see if we can get another modem for work then (or buy my own and
bring theirs back
   As you mentioned it, how do I order documentation for the modem?
   Thanks for the help, Wes Rand

_______________________________________________________________________________
Msg#:   281 *TECH*
Date: 02-28-94
From: NORWICH BULLETIN
To  :  TECH SUPPORT (Rcvd)
Subj:  REPLY TO MSG#: 147 (TOUCHY WITH ARA)
_______________________________________________________________________________
Thanks for the help. I now have a new question. We have a Macintosh 660AV with
the Geoport Telecom Adaptor. I have been having trouble hooking up to the GVC
modem with the Geoport modem. It works fine with another Geoport modem I tried
it with but will not hook up to the GVC at 9600 baud. Any thoughts?

_______________________________________________________________________________
Msg#:   136 *TECH*
Date: 02-14-94
From: RICK WILLIAMS
To  :  TECH SUPPORT (Rcvd)
Subj:  SCREEN COLOR
_______________________________________________________________________________
Hey you guys! I've got a couple of problems...1.Why am Immdsfsdf am I stuck
with this billious screen color? Light yellow on black and white makes my eyes
cross, how do I change that? 2. is most imo      is  is most important, how do
I "disable v.32 and/or v.42" per Microsoft BB BBS instructions to increase
download speed? My current strifg strin AT&FE1L1V1&C1&D2S0=0S7=90  This would
reddddddddd would really help. 3.Why does this BBS only support 9600? I can't
even get a dial out tone at 14,40000 and you guys made the modem I'm asking
about...4. Why does thi the lines on this cut off so arbitrarily? Hope to hear
from U soon.   Rick

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_______________________________________________________________________________
Msg#:   142 *TECH*
Date: 02-15-94
From: TECH SUPPORT
To  :  RICK WILLIAMS (Rcvd)
Subj:  REPLY TO MSG#: 136 (SCREEN COLOR)
_______________________________________________________________________________
Rick, This BBS Supports communication at 144.  (We and many customers log on at
this speed every day.)

The string that you are using on the modem DOES disable v.42 error correction
and data compression.

Without Error correction, the highest speed which you can achieve with our
modem is 9600.

As for the screen colors, if your computer and software supports ANSI graphics
(and Many do) Then the BBS Comes through in a Brilliant Red/Grey on Black that
is quite pleasant to look at.

Thanks for calling, GVC Tech Support.

_______________________________________________________________________________
Msg#:   145 *TECH*
Date: 02-15-94
From: JEFF PAVIA
To  :  TECH SUPPORT (Rcvd)
Subj:  GVC 14.4 HV CONNECT PROBLEM
_______________________________________________________________________________
My modem will not dial at 14,400. It woorks above and below that speed. I can
hear the number being dialed at all other speeds. Also, it does not seem t
aut-answer. I have to use ata to get it to answer. Appreciate any help yu can
offer.


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_______________________________________________________________________________
Msg#:   153 *TECH*
Date: 02-16-94
From: TECH SUPPORT
To  :  JEFF PAVIA (Rcvd)
Subj:  REPLY TO MSG#: 145 (GVC 14.4 HV CONNECT PROBLEM)
_______________________________________________________________________________
Jeff, The modem may not respond directly at a 14400bps speed.  In order for
communication to be reliable at high speeds, error correction must be used.
The modem speed we reccomend for high speed is 19200, or if your equipment can
handle the higher speeds without error, the modem can be set for 38400 or
57600.

Make sure you lock the port speed at the selected rate.

Thanks for calling, GVC Tech Support.

_______________________________________________________________________________
Msg#:   148 *TECH*
Date: 02-15-94
From: TOM BENGAFF
To  :  TECH SUPPORT (Rcvd)
Subj:  SPARTACUS HS W/FAX FROM DAMARK
_______________________________________________________________________________
I bought a GVC HS modem with fax called a Spartacus from Damark a while back.
I've been having trouble setting it up with my TBBS BBS. My mailer is the only
thing not reponding. Could you help with init/precondition strings? If you
can't help me might I ask if the identical modem might be sent to eSoft to be
configured. Thanks. Tom Bengaff Ph:201/825/2313

_______________________________________________________________________________
Msg#:   149 *TECH*
Date: 02-15-94
From: ROBERT BABCOCK
To  :  TECH SUPPORT (Rcvd)
Subj:  GVC MODEM
_______________________________________________________________________________
I HAVE A PACKARD BELL COMPUTER WITH A 2400 MODEM I JUST BOUGHT A GVC 14400
MODEM INTERNAL I WOULD LIKE TO BE ABLE TO CONNECT TO THE PRODIGY 9600 LINE I
DISABLED THE PACKARD MODEM WITH THE ADVICE FROM PACKARD BELL BUT I CAN ONLY USE
THE 2400 SPEED CAN YOU HELP ME IS THE GVC MODEM BAD? IT IS SET COM1 IRQ4 MY
PRODIGY ID IS FDHU71A I HAVE TRYIED TO CALL BUT NO ONE IS AVAILABLE WHAT CAN I
DO  PLEASE HELP MY TEL # [phone]

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_______________________________________________________________________________
Msg#:   156 *TECH*
Date: 02-16-94
From: TECH SUPPORT
To  :  ROBERT BABCOCK (Rcvd)
Subj:  REPLY TO MSG#: 149 (GVC MODEM)
_______________________________________________________________________________
Robert, You need to be sure that you are giving the correct init string to the
modem for Prodigy.  The string is:  AT&FE0

That should be all that is necessary for connection to prodigy. Incidentally,
you ARE calling prodigy on a 9600bps node, aren't you? If you call a 2400bps
node, that is the highest you will ever connect.

Thanks for calling, GVC Tech Support.


_______________________________________________________________________________
Msg#:   151 *TECH*
Date: 02-16-94
From: DOUG HAPP
To  :  TECH SUPPORT (Rcvd)
Subj:  14,400BPS
_______________________________________________________________________________
I have a Gateway 2000 386DX 25, using DOS 5 and have just purchased a  GVC 144
Fax Modem.  The box and literature indicates that it can be used for data at
14,400 bps yet the User's manuel indicates that "can accept commands from your
computer at 300, 1200 ..... --> 57,600 bps." The value 14,400 is not in the
list. Can I use this modem at 14400 or not?  How? Why don't any of my arrow
keys work in this bbs? Can you leave an answer for me at my InterNet address --
please. [e-mail] Doug Happ




_______________________________________________________________________________
Msg#:   152 *TECH*
Date: 02-16-94
From: BILL AUSTIN
To  :  TECH SUPPORT (Rcvd)
Subj:  CONNECT PROBLEMS
_______________________________________________________________________________
 I am havilng trouble connecting to any BBS above 2400 baud with by enternal
GVC 14.4 Fax/Modem. This was true wilth the Gvc BBS. My modem is a
FM-144VBIS/R1 V1.63 with the number 93-264-31184 on the bottom of the modem.

When I try to connect at amy baud rate above 2400, I get a high pitch tone
coming out of my modem after going through the 1st cycle and then the modem
tries to connect again.  After the jingle during the second cycle, the signal
drops out and I get a busy signal on the line.

I have tried Procom Plus, Terminate, and Qmodem with several different strings
with the same problem. I am using a UART 16550 serial card, 19,200 speed,
xon/xoff and rtc/cts on. A friend of my brought his GVC by and we didn't have
any problems connecting anywhere we tried, even on Hayes BBS. His modem is a
FM-144VBIS/R V1.7 with 92-483-02013 on the bottom.



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_______________________________________________________________________________
Msg#:   159 *TECH*
Date: 02-16-94
From: TECH SUPPORT
To  :  BILL AUSTIN (Rcvd)
Subj:  REPLY TO MSG#: 152 (CONNECT PROBLEMS)
_______________________________________________________________________________
Bill, You need to use the following settings: Start your init string with AT&F2
Enable RTS/CTS flow control, DISABLE Xon/Xoff flow control, DISABLE Autobaud
Detection. Set Baud rate to 19200.

Thanks for calling, GVC Tech Support


_______________________________________________________________________________
Msg#:   185 *TECH*
Date: 02-18-94
From: BILL AUSTIN
To  :  TECH SUPPORT (Rcvd)
Subj:  REPLY TO MSG#: 159 (CONNECT PROBLEMS)
_______________________________________________________________________________
I can log on at 9600 but not at 19200. Anymore suggestions.

_______________________________________________________________________________
Msg#:   203 *TECH*
Date: 02-22-94
From: TECH SUPPORT
To  :  BILL AUSTIN (Rcvd)
Subj:  REPLY TO MSG#: 185 (CONNECT PROBLEMS)
_______________________________________________________________________________
Bill, You might be having a problem due to an older version of the modem eprom.
Leave us your name and address, modem type - (internal or external) and
telephone number with area code, and we will send you the new eprom chip.  (You
can replace it yourself.)

Thanks for calling, GVC Tech Support


_______________________________________________________________________________
Msg#:   236 *TECH*
Date: 02-24-94
From: BILL AUSTIN
To  :  TECH SUPPORT (Rcvd)
Subj:  REPLY TO MSG#: 203 (CONNECT PROBLEMS)
_______________________________________________________________________________
I have an external modem. My address is Bill Austin, 1950 HWY 335 NE Crandall,
IN 47114.  Phone is 812-366-3193. Thanks.

_______________________________________________________________________________
Msg#:   161 *TECH*
Date: 02-16-94
From: RON LEVESQUE
To  :  TECH SUPPORT (Rcvd)
Subj:  GVC 14,400 FAX / MODEM
_______________________________________________________________________________
With ql2fax I can connect to bbs but cannot fax - with winfax lite in windows
it locks up. help!


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_______________________________________________________________________________
Msg#:   169 *TECH*
Date: 02-17-94
From: TECH SUPPORT
To  :  RON LEVESQUE
Subj:  REPLY TO MSG#: 161 (GVC 14,400 FAX / MODEM)
_______________________________________________________________________________
Ron,  The problem you are having may be due to an incorrectly configured modem,
comport conflicts, or interrupt conflicts.  (Or any combination of those) Make
sure that your modem does not conflict with any other device such as a sound
card, mouse, serial port, scanner, CD rom, serial printer, etc. Any of these
devices may be causing an interrupt or comport conflict with your modem.   What
speed are you able to log on to the BBS at? What comport and IRQ is your modem
using? What kind of computer do you have? (brand name, what processor, & how
fast)  What is the modem's response to the ATI1 command? (do this from a
terminal screen in QL2)

With a little more info, we may be able to resolve the problem here.
Otherwise, you might want to talk directly with one of the techs.

Thanks for calling, GVC Tech Support

_______________________________________________________________________________
Msg#:   178 *TECH*
Date: 02-17-94
From: TOM EASTRIDGE
To  :  TECH SUPPORT (Rcvd)
Subj:  GVC 14400 & WC! BBS
_______________________________________________________________________________
Hi.. I have two GVC 14400 v.32bis/v.42bis fax modems and have been having
problems for a couple months with users calling my BBS.  The problems range
from a total disconnect in some cases to a "hesitation" problem upon connect
where the bbs seems to stall or hesitate at a prompt for the user.  I realize
that there are many modems out there trying to connect but this is a problem
that I need to find a solution to.  I have used several strings over the past
couple months and tried many different things but still continue to have a
problem.  Do you have a recommended setting for use on a BBS?  I formerly used
(and may have to re-install) a USR Dual Standard HST with no problems.  The BBS
manufacturer (Wildcat) suggests that I forget the GVC modems and just go back
to the USR.  I don't see this as the best solution.  Any help you have would be
great.  Thanks. Tom


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_______________________________________________________________________________
Msg#:   183 *TECH*
Date: 02-18-94
From: TECH SUPPORT
To  :  TOM EASTRIDGE (Rcvd)
Subj:  REPLY TO MSG#: 178 (GVC 14400 & WC! BBS)
_______________________________________________________________________________
Tom, Have you checked your flow control steeings?  You should be using RTS/CTS
flow control, and have your baud rate locked.  Use AT&F2  to begin your init
string This will initialize the modem with RTS/CTS flow control and some
factory defaults.

Most settings besides the init string should be the same or similar to the USR.

Thanks for calling, GVC Tech Support


_______________________________________________________________________________
Msg#:   184 *TECH*
Date: 02-18-94
From: TOM EASTRIDGE
To  :  TECH SUPPORT (Rcvd)
Subj:  REPLY TO MSG#: 183 (GVC 14400 & WC! BBS)
_______________________________________________________________________________
Thanks for the information concerning the settings for the GVC 14400 internal
fax modem and Wildcat! BBS.  I have started using the AT&F2 setting and we'll
see what happens.  I also have had it locked at 57600.  We'll see what happens
from here.  I suspect many problems are from the other end. There are so many
modems and new users these days I don't think alot of people know how to
properly set the AT commands.  I'll admit that AT commands are extremely
confusing and I don't really know how most people ever get them right :)
Thanks. Tom

_______________________________________________________________________________
Msg#:   186 *TECH*
Date: 02-19-94
From: RICK WILLIAMS
To  :  TECH SUPPORT (Rcvd)
Subj:  MODEM SPEED
_______________________________________________________________________________
I have tried many different combinations of init strhave have found thatund
have found that anything over 9600, the modem makes no  sounds, I get a
"dialing" signal but never a connect.  What am I doing wrong with the string?
You told me that this was a  was a 14.4 bbs but I can't seem to connect at that
speed. Also can
 you tell me if my current string disables v. v.32 error correction, how do I
enable v.32 for faster spee faster speed? My current settings are:
AT&FE1L1V1&C1&d2S0=0s7=90, 7 E 1, no autobaud, 9600, RTS/CTS. What does the "2"
add after the AT&F?  Thanks, I'm new....

_______________________________________________________________________________
Msg#:   191 *TECH*
Date: 02-21-94
From: LARRY KUNZ
To  :  TECH SUPPORT (Rcvd)
Subj:  GVC INTERNAL 2400 MODEM
_______________________________________________________________________________
Morning!

I have the internal modem from an IBM PS/1 computer. I need to use the modem
for a second node for my bbs WILDCAT!. My computer is not recognizing the
second mode at all, I get no modem response. I have an Infotel 14.4 attached to
com2. I am trying to use com1 or 3 for the 2nd modem. Unfortuately the modem
did not come with jumper settings or irq changes on paper. Can you possibly
assist me in configuring the modem?

Thanks in advance.

Larry Kunz

Larry's Lizard Lounge BBS  317-253-2708

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_______________________________________________________________________________
Msg#:   199 *TECH*
Date: 02-22-94
From: TECH SUPPORT
To  :  LARRY KUNZ
Subj:  REPLY TO MSG#: 191 (GVC INTERNAL 2400 MODEM)
_______________________________________________________________________________
Larry,  To configure the modem, use these guidelines:

If the modem has a three-position dipswitch block: Sw-3 should be OFF at all
times.

Com 1  ON   ON   OFF Com 2  OFF  ON   OFF Com 3  ON   OFF  OFF Com 4  OFF  OFF
OFF

The Irq jumper will support IRQ 2-5 It should be marked with 2,3,4,5 to allow
easy setup.

If the modem uses 4 dipswitches, 3 and 4 remain off at all times.

If you still have questions, leave another message. If you would like us to fax
you the settings, leave us a fax number.

Thanks for Calling, GVC Tech Support

_______________________________________________________________________________
Msg#:   195 *TECH*
Date: 02-22-94
From: RYAN BIBBEY
To  :  TECH SUPPORT (Rcvd)
Subj:  MY 9600 MODEM
_______________________________________________________________________________
Hi! I found a 9600-bps modem that a friend was selling for $50. I doesn't have
a name on the front, but I found a magazine that had the GVC SM96V in it and it
looks just like this one with one exception, this one doesn't have GVC on the
front of it. I opened it up to find it was an SM96/A. It fits to a certain
extent, to be one of yours. Anyway, it has been upgraded to handle V.42bis. I
was just wondering, since my friend neglected the manual, if there was a file
somewhere that contained all the registers used to set the modem. I am having
trouble getting it to connect to Prodigy, as Prodigy can't support V.42bis. If
you could possibly help me in anyway, that would be great, thanks....




                                 Ryan

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_______________________________________________________________________________
Msg#:   201 *TECH*
Date: 02-22-94
From: TECH SUPPORT
To  :  RYAN BIBBEY (Rcvd)
Subj:  REPLY TO MSG#: 195 (MY 9600 MODEM)
_______________________________________________________________________________
Ryan,  You might try the AT&H command....this will list all the commands that
the modem responds to.   If you would be interested in a manual, send $9.50
($5.00 manual, $4.50 S&H) To: GVC Technologies 30 Wilson Dr. Sparta, NJ  07871
Attn:  Tech Support

Specify which model modem you have and whether it is internal or external.

Thanks for calling, GVC Tech Support.

_______________________________________________________________________________
Msg#:   196 *TECH*
Date: 02-22-94
From: TOM LENEHAN
To  :  TECH SUPPORT (Rcvd)
Subj:  PCPLUS
_______________________________________________________________________________
Does anyone know why I get hung in the 'dialer' screen of PcPLus 1.1 with your
modem. It never happened before, and I can connect OK from the terminal screen
and other comm packages such as TapCis. Everything is set to default. I hear a
connect, modem goes quiet, but I never leave the connect screen. Thanks. It's
brand new but I love this modem so far. Good manuals, too.
TL.


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_______________________________________________________________________________
Msg#:   202 *TECH*
Date: 02-22-94
From: TECH SUPPORT
To  :  TOM LENEHAN
Subj:  REPLY TO MSG#: 196 (PCPLUS)
_______________________________________________________________________________
Tom, The software looks for a CONNECT message, at which it will end the dialer
screen and enter the terminal screen. If the sw does not receive that message,
it will HANG.  Check you IRQ settings and other software settings in Procomm.
If you still have problems, contact the people at procomm.

Thanks for calling, GVC Technologies.


_______________________________________________________________________________
Msg#:   197 *TECH*
Date: 02-22-94
From: TECH SUPPORT
To  :  RICK WILLIAMS (Rcvd)
Subj:  MODEM SETUP
_______________________________________________________________________________
Rick,  The init string that you are using will disable the v.42 error
correction and data compression.  The "2" after the F ENABLES the error
correction and data compression.

Use the following settings to communicate with our BBS at high speeds.

Init string:  AT&F2E1L1V1&C1&D2S0=0S7=90 RTS/CTS Flow control: ENABLED Xon/Xoff
Flow control: DISABLED AUTOBAUD detection: DISABLED BAUD RATE: 19200

These settings should yeild good results.

Thanks for calling GVC Tech Support


_______________________________________________________________________________
Msg#:   204 *TECH*
Date: 02-22-94
From: TOM BENGAFF
To  :  TECH SUPPORT (Rcvd)
Subj:  NO HELP WITH MAILER ON HS
_______________________________________________________________________________
No one answered my message #148. I thought I'd try anther tack. Perhaps you
could give me the init and precondition strings from your CEDIT config. I see
you're using TBBS and maybe you have better modem configs for your own GVCs
than I do. Thanks. Tom

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_______________________________________________________________________________
Msg#:   217 *TECH*
Date: 02-23-94
From: TECH SUPPORT
To  :  TOM BENGAFF (Rcvd)
Subj:  REPLY TO MSG#: 204 (NO HELP WITH MAILER ON HS)
_______________________________________________________________________________
Tom, The TBBS software has a selection for the high speed 144 modem.  Use that
init string.

If you are having any problems, or any questions, contact E-Soft for help or a
new modem config file.

Thanks for calling GVC Tech Support


_______________________________________________________________________________
Msg#:   218 *TECH*
Date: 02-23-94
From: TOM BENGAFF
To  :  TECH SUPPORT (Rcvd)
Subj:  REPLY TO MSG#: 217 (NO HELP WITH MAILER ON HS)
_______________________________________________________________________________
I'm using the present GVC 144 selection in the TBBS MODEM.CFG. It's my mailer
that won't connect I'm using the HS/fax modem that was in Damart, called
Spartacus. Might the fax be giving me a problem? Does this modem differ from
your FM (the one eSoft used for their setup, assumably)? Do you need a serial
number? Thanks. Tom

_______________________________________________________________________________
Msg#:   229 *TECH*
Date: 02-24-94
From: TECH SUPPORT
To  :  TOM BENGAFF (Rcvd)
Subj:  REPLY TO MSG#: 218 (NO HELP WITH MAILER ON HS)
_______________________________________________________________________________
Tom, The fax portion of the modem shohuld not interfere with the mailer
program.  The Spartacus modem you are using is identical to the one that E-Soft
used for testing.

Thanks for Calling, GVC Tech Support

_______________________________________________________________________________
Msg#:   207 *TECH*
Date: 02-22-94
From: JONATHAN GAW
To  :  TECH SUPPORT (Rcvd)
Subj:  HELP.
_______________________________________________________________________________
Welp, as with most of you guys, I've got a GVC 14.4k Fax Modem.. it's acting
strange though (it's the internal version by the way).  For example, file
transfers will generally be full of errors UNLESS I choose a startup combo that
doesn't run a cacheing program (in my case SMARTDRV.EXE).  This poses a problem
especially under Windows, although transfers there w/out a cache are still
pretty bad.

I'm using Qmodem Pro, and it seems to be working pretty well with the modem,
I'm getting around 1620 cps for transfers.  But I can't figure out why I can't
connect with v.42bis on modems that run under Pc-Board.. my average cps on file
transfers there are around 1150, and initial connections are always bad.
Finally, it seems as if everytime I open up my computer to upgrade something,
the modem will lock up somehow.. it doesn't receive any of the init strings my
comm program sends it.. to be more specific, Telix and Procomm Plus for Windows
don't get a response while Qmodem gives me a window that says "CTS signal not
detected."  Now this has happened twice, and I've SOMEHOW managed to fix it
both times although I don't know how.. I've simply taken the modem out of the
computer, examined it, and plugged it back in.. numerous times.  Anyone know
what's wrong?  I can't imagine it's the computer since I bought a new 486dx/66
with the GVC modem. (I used to have a 386/33 and an internal 2400 and had
similar problems).


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_______________________________________________________________________________
Msg#:   213 *TECH*
Date: 02-23-94
From: TECH SUPPORT
To  :  JONATHAN GAW (Rcvd)
Subj:  REPLY TO MSG#: 207 (HELP.)
_______________________________________________________________________________
Jonathan, The first thing you might want to do is check you modem settings.

Are you running the modem at 57600bps? What speed is the modem running under
windows?

You should make sure that your modem is using an init string that begins with
AT&F2  Be sure that RTS/CTS flow control is enabled, Disable Xon/Xoff flow
control Disable Autobaud detection

Try setting your baud rate to 19200.  If you can connect without errors, or
without dropping any characters, try a faster speed.

Get the response to the following command:  ATI1 Leave the response in your
next message.

Thanks for calling, GVC Tech Support


_______________________________________________________________________________
Msg#:   247 *TECH*
Date: 02-25-94
From: JONATHAN GAW
To  :  TECH SUPPORT (Rcvd)
Subj:  REPLY TO MSG#: 213 (HELP.)
_______________________________________________________________________________
Hmm, this won't seem to quote properly, but you asked me to give you my modem's
response to the command ATI1.  Here it is:

086

FM-144HVBIS/R V1.5

That's it.  Yes, I am running the modem at 57600 bps, but I've tried it at
38400 and even at 19200 and I've gotten the same results ONLY when I'm using a
cache.. but that is my chief concern, otherwise the modem works fine when the
cache is turned off.  Yes, RTS/CTS is on, baud rate is locked, and XONN/XOFF is
turned off.  I've done this in my comm program and using init strings, as
well.. I used the Qmodem Pro quick config. setup.  Aside from the cache/windows
problem, it also does not work so well with SOME boards running PC-Board.. it's
only connecting at 14400 without v42bis or anything, making for some rather
slow transfers.  Any help would be appreciated.. thanks.


_______________________________________________________________________________
Msg#:   266 *TECH*
Date: 02-28-94
From: TECH SUPPORT
To  :  JONATHAN GAW
Subj:  REPLY TO MSG#: 247 (HELP.)
_______________________________________________________________________________
Jonathan, Your modem needs an eprom upgrade.  This is a simple procedure
involving replacing one of the chips inside the modem with a new one.  If you
feel comfortable replacing this yourself, we will send you the upgraded eprom.

Leave us your:  COMPLETE PHONE NUMBER WITH AREA CODE, COMPLETE MAILING ADDRESS,
and the following: "FM144HVBIS/R V1.5"  in another message, and we will send
the eprom.

If you would like us to perform the upgrade, let us know.  We can then give you
an RMA # to return the modem to us for upgrade.

Thanks for calling. GVC Tech Support



_______________________________________________________________________________
Msg#:   208 *TECH*
Date: 02-23-94
From: KEITH MURISON
To  :  TECH SUPPORT (Rcvd)
Subj:  MODEM CONNECTION
_______________________________________________________________________________
To GVC technical support,

  This is Keith Murison, I am calling long distance.  I would like to know how
to connect a GVC 14400/v42.bis/mnp5 fax modem with a supra modem.  I can
connect my GVC 14400/v42.bis/mnp5 to a USR dual standard 16.8 or 14.4 with no
problems, but when I try to connect to a supra 14.4kbps/fax/v.42bis modem they
connect but nothing happens.

 With these same settings I can connect to local bbses using the extact same
model supra, but I cannot connect > 9600 over long distances.

 I also tried to connect with a friend in austrailia long-distance but I could
not get a connection greater than 9600 baud.  modem init string is as follows
AT%C1\J\N6\Q3\V1L1S0=0S7=60 S11=60^M  and the modem is initalized to this
setting when ever the communication program begins.

 I have tried to force v42bis only at/N3 or to force data only, or normal links
but they cause the modem to hang-up after trying to handshake.  I was able to
test out a pc-logic or Cardinal external v.42bis modem from my house and call
my friend in Toronto and we did connect at 14400/LAPM/v42bis.  The only
difference in settings between my modem and the pc-logic was that the transmit
level of the GVC was -12dBm, and the PC-logic was 0dBm..

  Could the transmit level be a problem for long distance communications?

  Also another friend recently bought a new GVC external modem and he said he
was able to connect long-distance with his modem.  Are there any substainial
modifications to the BIOS of the new GVC modems verses the older external
modems.  My modem is about 2 years old.

Any information on how to connect at higher than 9600 buad on long-distance
phone-lines would be greatly appriciated.

Also is there any way I can upgrade my bios?  I have access to eprom
programmers and erasers so all I would require is the hex file.

Thank You
  Keith Murison
  Voice: 1-514-637-5790


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_______________________________________________________________________________
Msg#:   214 *TECH*
Date: 02-23-94
From: TECH SUPPORT
To  :  KEITH MURISON (Rcvd)
Subj:  REPLY TO MSG#: 208 (MODEM CONNECTION)
_______________________________________________________________________________
Keith, Insert an &F2 into the GVC init string right after the AT and before the
%C1. Let us know the response to the commands ATI1, ATI2, ATI3, and ATI4. If
your modem is about two years old, it probably needs an Eprom upgrade. Leave
the responses, your complete NAME, ADDRESS, and TELEPHONE # and we will send
you the upgraded Eprom.

Thanks for calling GVC Tech Support



_______________________________________________________________________________
Msg#:   209 *TECH*
Date: 02-23-94
From: KEITH MURISON
To  :  TECH SUPPORT (Rcvd)
Subj:  MODEM CONNECTION 2
_______________________________________________________________________________
Hello again,

  Here is some more detailed information on my BIOS

ati4 FM-144VBIS/R  V1.5

MODEM CHIP : ROCKWELL RC144DP

FAX CLASS 2

OK ati3 E.C.  Version : 7.1 Checksum Code : 008

OK

 again perhaps the new bios has a different routine for calling long-distance
at high baud rates.  My modem will not connect at > 9600 baud to a PC-Logic,
Cardinal, or Boca external or internal modem.  It will not connect at > 9600 to
a Supra/v42bis/v32bis/fax external, or Trailblazer/v42bis/v32bis/fax
(austrailian modem).  I can however connect locally to the supra modem without
any problems.  By long distance I mean Montreal-Toronto, and
Montreal-Austrailia.  With the Boca, I cannot even complete a handshake, with a
local call.  With a supra it hand-shakes but does not go past that point.
  On one occasion when attempting a connection from my GVC to a supra in
Toronto, using ATA and ATD on the other end while in voice, the two modems
attempted a handshake, the first attemp failed, and then the modems attempted
the handshake again, but on the second try they connected at 14400/v42bis  and
14400/LAPM on the supra.  I take it v42bis = v32bis connection + LAPM
compression?

  Would the modem auto-fall back have falled back to 14400/v42bis connection?
Or were the modems triing the first handshake twice?

Any information on these types of problems would be most appriciated.

Keith Murison.

modem serial no: 50603052
                92-312-14874

modem model no: SM-144VBIS REN: 0.6B USOC: RJ11C FCCID: DK4SM96R




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_______________________________________________________________________________
Msg#:   215 *TECH*
Date: 02-23-94
From: TECH SUPPORT
To  :  KEITH MURISON (Rcvd)
Subj:  REPLY TO MSG#: 209 (MODEM CONNECTION 2)
_______________________________________________________________________________
Keith, Forget the responses to the ATI codes, this message told me what I was
looking for.   You definitely need a firmware revision.   Leave the address,
Name etc. and we will gladly send you an new Eporm...just do us the favor of
returning the old chip.

Thanks for calling GVC Tech Support

P.S.  was the modem internal or external?



_______________________________________________________________________________
Msg#:   224 *TECH*
Date: 02-23-94
From: KEITH MURISON
To  :  TECH SUPPORT (Rcvd)
Subj:  REPLY TO MSG#: 215 (MODEM CONNECTION 2)
_______________________________________________________________________________
> You definitely need a firmware revision.
> Leave the address, Name etc. and we will gladly send you an new Eporm...
> just do us the favor of returning the old chip.

 Ok THANK YOU.  For the longest time I have been wondering why I was having
problems... A friend of mine also has the same modem I have, he has not called
long-distance yet, but do you think he would have similar problems?

 > P.S.  was the modem internal or external?

 The modem is external.

 My address is:

  4650 Acadia road
  Lachine, Montreal
  Quebec.
  H8T 1N5

 Full name is: Keith Murison

 Do I return the old chip in the same package that you will be sending the new
chip in?  I assume you will be sending it in eletrostatic proof containers.

 How long do you imagine it should take to ship to montreal?

 Again, thank you very much for your help.  I look forward to informing others
with similar problems of a possible solution.



_______________________________________________________________________________
Msg#:   225 *TECH*
Date: 02-24-94
From: TECH SUPPORT
To  :  KEITH MURISON (Rcvd)
Subj:  REPLY TO MSG#: 224 (MODEM CONNECTION 2)
_______________________________________________________________________________
Keith, Your new eprom is on the way.  You were right...we do ship the chips in
static resistant sleeves.  Use the same package to return your old eprom...we
have included a return address label for your convenience.  It should arrive
within 1 and a half weeks.

If friends of yours are experiencing the same problems, have them leave us a
messages here containing the eprom version of their modems.  We will then reply
as to whether or not they need new firmware.

Thaks for calling GVC Tech Support




_______________________________________________________________________________
Msg#:   252 *TECH*
Date: 02-25-94
From: KEITH MURISON
To  :  TECH SUPPORT (Rcvd)
Subj:  REPLY TO MSG#: 225 (MODEM CONNECTION 2)
_______________________________________________________________________________

I would like to thank GVC technical support for there speedy and wonderful
service!  Outstanding guys!


_______________________________________________________________________________
Msg#:   220 *TECH*
Date: 02-23-94
From: BUDDY MONROE
To  :  TECH SUPPORT (Rcvd)
Subj:  TIME
_______________________________________________________________________________
My question is how long should it take to download a program that is 2.008.045
bytes using x modem and 14.400 v/32? The next question is what baud rate should
I run my GVC 14,400 V.32 because some the program do no have 14,400 they have
19,000 and 57 or somethig to that affect.? The next question is how do you
figure out how long it should take to download or upload a program .


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_______________________________________________________________________________
Msg#:   228 *TECH*
Date: 02-24-94
From: TECH SUPPORT
To  :  BUDDY MONROE (Rcvd)
Subj:  REPLY TO MSG#: 220 (TIME)
_______________________________________________________________________________
Buddy, The modem does not support a direct speed of 14400bps.  Set you software
at 19200, or 38400.  Make sure you have the RTS/CTS flow control enabled, and
the Xon/Xoff flow control and Autobaud disabled.   Use the init string:
AT&F2E1L1V1&C1&D2S0=0S7=90 That string will enable the modem's flow control and
error correction. (both are necessary for high speed communication)

Why are you wishing to use X-Modem?   Other protocols are much faster and much
more reliable.   We reccomend using Y-Modem (batch) or Z-Modem. (if you have
them)

As for the time, there can be a lot of variation.

With Z-modem, or Y-modem, and the settings set as above, you might be able to
expect an average download of 1400cps.  If that is the case, divide the total
size of the file by 1400 and that will yeild the number of SECONDS that the
download will take. (assuming minimal errors, etc.)

Thanks for calling, GVC Tech Support





_______________________________________________________________________________
Msg#:   221 *TECH*
Date: 02-23-94
From: BILL WILL
To  :  TECH SUPPORT (Rcvd)
Subj:  LINE PICK UP
_______________________________________________________________________________
the modem picks up the line at the first ring, I called you had me input some
command through terminal(windows) so that the modem would not pick up unless it
was done so through the software.  That is what I want to do.  I need to
suspend the modems ability to pick up the line, and would like to write it to
the modems cmos so that I do not have to do it at every sign on unless it can
be done through config.sys or autoexec.bat....I called today and still have no
response..HELP!!!!!!!!!! Bill

_______________________________________________________________________________
Msg#:   222 *TECH*
Date: 02-23-94
From: RANDY BENNETT
To  :  TECH SUPPORT (Rcvd)
Subj:  GVC MODEM AND MSMAIL EXTERNAL.EX
_______________________________________________________________________________
MSMail External does not have a modem script specifically for the GVC
SM-96VbisA modem. I have not found one that works. I can connect but no data is
transferred either way and I eventually get a timeout. I remove any unsupported
commands from the canned script file provided for the Hayes Ultra96. I still
had no success. I'd appreciate any ideas you might have.  Thanks, Randy Bennett
Bull HN Information Systems. Phone [phone] Ext 2305  Fax [phone]

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_______________________________________________________________________________
Msg#:   227 *TECH*
Date: 02-24-94
From: TECH SUPPORT
To  :  RANDY BENNETT (Rcvd)
Subj:  REPLY TO MSG#: 222 (GVC MODEM AND MSMAIL EXTERNAL.EX)
_______________________________________________________________________________
Randy, Try setting the modem for RTS/CTS flow control, using the string AT&F2L1
If you get some garbage onscreen, or no connection, use a regular connection
only (no flow control) with the string AT&FL1

You might also try choosing a "Hayes Compatible 2400bps"  and setting the baud
rate up to 9600.

Just a few suggestions, though.  We have not worked with that mailer
package...(or other mailers)...here.

Thanks for calling, GVC Tech Support


_______________________________________________________________________________
Msg#:   223 *TECH*
Date: 02-23-94
From: BILL WILL
To  :  TECH SUPPORT (Rcvd)
Subj:  GVC 14.4
_______________________________________________________________________________
As mentioned in my previous message(221) I am having a problem with the modem
picking up a line that I do not want it to pick up on.  I checked which chip is
installed and get      FM-144HVBIS/R1  V1.68 Let me know what you  can do to
get it to stop picking up the line. Bill





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_______________________________________________________________________________
Msg#:   226 *TECH*
Date: 02-24-94
From: TECH SUPPORT
To  :  BILL WILL (Rcvd)
Subj:  REPLY TO MSG#: 223 (GVC 14.4)
_______________________________________________________________________________
Bill,  It sounds like you may need to program the modem not to answer on its
own. Use the string  ATS0=0&W&W1  from the terminal screen.  This will program
the modem, and store that program in the modem's non-volatile memory.

You might also want to check to make sure that you do not have auto-answer
enabled on the SOFTWARE.  (even if you give the modem that string, if the sw
tells the modem to answer the phone, it will.)

Thanks for calling, GVC Tech Support


_______________________________________________________________________________
Msg#:   231 *TECH*
Date: 02-24-94
From: OSIP MIKUNIS
To  :  TECH SUPPORT (Rcvd)
Subj:  GVC FM-144/144 FAX CLASS?
_______________________________________________________________________________
Hello, I would like to know what class fax operations these new GVC FM-144/144
models support? Do they support adaptive answer (data/fax/voice[D[D[D[D[D[D
also? Regards, Osip

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_______________________________________________________________________________
Msg#:   240 *TECH*
Date: 02-25-94
From: TECH SUPPORT
To  :  OSIP MIKUNIS (Rcvd)
Subj:  REPLY TO MSG#: 231 (GVC FM-144/144 FAX CLASS?)
_______________________________________________________________________________
Osip, The FM144 modems are class 2 faxmodems.  They do not support adaptive
answering, that is implemented by the software, not the modem hardware.   Most
of our modems ship with Quicklink II - a combination fax and data
communications software package.  This software has an Auto-Detect feature for
Voice/Fax/Data detection.

Thanks for calling, GVC Tech Support

_______________________________________________________________________________
Msg#:   234 *TECH*
Date: 02-24-94
From: ROBERT BARNETT
To  :  TECH SUPPORT (Rcvd)
Subj:  CED PROBLEM
_______________________________________________________________________________
I have a GVC 14.4 modem with WINFAX installed.  After leaving windows and
entering telix, the modem throws CED at another modem on connect and the two
never get connected.  I have this same software setup on 3 other machines with
no problems.  Also have tried 2 different modems on this machine with the same
result.  Powering down the machine, going to DOS and into telix works fine.
Using WINFAX and the telix is where the problem is.

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_______________________________________________________________________________
Msg#:   242 *TECH*
Date: 02-25-94
From: TECH SUPPORT
To  :  ROBERT BARNETT
Subj:  REPLY TO MSG#: 234 (CED PROBLEM)
_______________________________________________________________________________
Robert, It sounds like you might not have the proper init string for Telix.
Init String:  AT&F2E21L1V1X4S7=45S0=0^M~
Baud Rate:  19,200bps Xon/Xoff:  off RTS/CTS:  on Auto Baud Detect:  off

Thanks for calling, GVC Tech Support


_______________________________________________________________________________
Msg#:   238 *TECH*
Date: 02-25-94
From: OSIP MIKUNIS
To  :  TECH SUPPORT (Rcvd)
Subj:  GVC-FM-144HV UART ERROR
_______________________________________________________________________________
Hello, I have several months old internal GVC FM-144HV, OEM version. It
responds to ATIx commands:
----------------------------------------
ati0 242

OK ati1 188

FM-144HVBIS/R1  V1.63

OK ati2 OK

OK s it a known problem with this model?

2. If 1st is yes, do you have a firmware upgrade to work around this?

3. Can this modem distinguish between incoming data/faxvoice calls?

4. If 3rd is yes, what init. string should I use to do this?

Regards, Osip


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_______________________________________________________________________________
Msg#:   264 *TECH*
Date: 02-28-94
From: TECH SUPPORT
To  :  OSIP MIKUNIS (Rcvd)
Subj:  REPLY TO MSG#: 238 (GVC-FM-144HV UART ERROR)
_______________________________________________________________________________
Osip, Do you actually get a "UART ERROR" message while using the modem?

The modem you have uses a 16550 UART. You should use the following setup to
insure its proper operation: Init string:  AT&F2E1L1V1&C1&D2S0=0S7=90 Enable
RTS/CTS flow control. DISABLE Xon/Xoff flow control. DISABLE Autobaud. Set you
baud rate to 19,200bps.

The modem hardware cannot detect whether a call is fax/data/voice.  Some
software provides this feature.  (like Quicklink II)

The version of the Eprom in your modem does not need to be upgraded.

Thanks for calling, GVC Tech Support

_______________________________________________________________________________
Msg#:   245 *TECH*
Date: 02-25-94
From: JACK MCCURDY
To  :  TECH SUPPORT (Rcvd)
Subj:  V.FAST  UPGRADE
_______________________________________________________________________________
Are you going to offer an upgrade to 28.8, V.Fast (v.34) ? Microcom has started
a program to replace the AX/9600 series units that we have in place and I am
interested in GVC products. We are using GVC 144FM series units also. My voice
recorder number is 313-665-9545. JACK---

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_______________________________________________________________________________
Msg#:   277 *TECH*
Date: 02-28-94
From: TECH SUPPORT
To  :  JACK MCCURDY
Subj:  REPLY TO MSG#: 245 (V.FAST  UPGRADE)
_______________________________________________________________________________
Jack, At the present time, there are no plans for an upgrade program of this
nature.

Thanks for calling, GVC Tech Support.

_______________________________________________________________________________
Msg#:   248 *TECH*
Date: 02-25-94
From: ED SLEGESKI
To  :  TECH SUPPORT (Rcvd)
Subj:  HELP
_______________________________________________________________________________
I just sent a fax to you explaining the problem I am having when I connect to a
fax modem that recieves at 14,400bps.  I think I have a bad setting within
WINFAX PRO I was hoping someone might be working the BBS tonight that might
have an immediate solution. Please look for my fax, and reply via fax. My fax
is running from 8:00 AM to 8:00 PM daily.  Thank you,, Ed Slegeski fax number
203-649-8487.

_______________________________________________________________________________
Msg#:   249 *TECH*
Date: 02-25-94
From: CHARLES SEVERINI
To  :  TECH SUPPORT (Rcvd)
Subj:  MODEM TROUBLE
_______________________________________________________________________________
I HAVE A GVC 14.4 FAX MODEM.  I HAVE THE WINFAX PRO 3.0 WITH MY OLD MODEM I WAS
ABLE TO SEND A FAX ON A COMBINATION PHONE/FAX MODEM.  I INSTALLED THE GVC 14.4
FAX MODEM AND I GET A BUSY SIGNAL ON THAT TYPE OF FAX MACHINE ALSO WHEN I TRY
TO FIND MY MODEM THE GVC 14,4 FAX INTERNAL MODEM THERE IS NO EXACT LISTING.  I
HAVE WINFAX LITE 3.0 AND IT HAS MY MODEM SELECTION AND I STILL RECEIVE A BUSY
SIGNAL WHEN THE FAX MACHINE'S ANSWERMACHINE IS TURNED ON. IS THERE ANY
SOFTWARE, COMMAND, OR A MODEM STRING I CAN USE AND IF SO WHAT IS IT. THANKS.
                                THANKS
                            CHARLES SEVERINI

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_______________________________________________________________________________
Msg#:   267 *TECH*
Date: 02-28-94
From: TECH SUPPORT
To  :  CHARLES SEVERINI (Rcvd)
Subj:  REPLY TO MSG#: 249 (MODEM TROUBLE)
_______________________________________________________________________________
Charles, You can use GVC FM144/144HV as your modem selection.

As for the problem faxing to a fax/answering machine, try inserting a few
commas (,) after the number, this might give the modem time to hear the fax
tones.   Another solution might be:  Call the machine yourself, using a regular
telephone.  Listen to the announcement, it might say, "To send a fax, press 1
now...."   Hang up.  When you fax the machine again, add ,,,,,,1,,, to the
number.   This will tell the modem to wait, dial 1, then wait some more before
attempting to log on to the remote fax.

Thanks for calling, GVC Tech Support


_______________________________________________________________________________
Msg#:   251 *TECH*
Date: 02-25-94
From: JIM RUSSELL
To  :  TECH SUPPORT (Rcvd)
Subj:  ROM VERSION
_______________________________________________________________________________
Hi,

I would like to request the latest ROM version for my modem... If I try and use
the modem to receive in Adaptive Answering, the modem recognizes an incomming
data call at 2400 baud as a FAX call? At speed greater than 9600, the modem
accepts the data calls as normal?

The ROM version I have with the ATi4 is: FM-144HVBIS/R1 version 1.65

If you could please help I would greatly appreciate it... My address is as
follows:

Jim Russell 1916 Strickland Rd. Neptune Beach, Fl. 32266-1535 [phone]

Thank you..

Jim Russell

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_______________________________________________________________________________
Msg#:   268 *TECH*
Date: 02-28-94
From: TECH SUPPORT
To  :  JIM RUSSELL (Rcvd)
Subj:  REPLY TO MSG#: 251 (ROM VERSION)
_______________________________________________________________________________
Jim, We are sending you an upgraded eprom.  Please return the old one to us.
(you can use the same mailer/sleeve in which the new chip arrives.  We will
include a return label)

Thanks for calling, GVC Tech Support


_______________________________________________________________________________
Msg#:   254 *TECH*
Date: 02-26-94
From: WOLFGANG KNAUS
To  :  TECH SUPPORT (Rcvd)
Subj:  GVC 14.4 EXT. AUTO ANSWER
_______________________________________________________________________________
I recently bought a GVC 14.4bps external fax modem from Direct Micro on
Compuserve. In their description they say that the modem is capable of
destinguishing between Voice/Data/Fax calls.  Before I had a Frecom Fax96 with
a so called 1liner option: The setup was the following: Modem answers after 5
rings. Answer machine answers after 4 rings. If a fax call came and the answer
machine kicked in after 4 rings or somebody picked up the phone before the 5th
ring the modem would listen and recognize the fax tone and take over. If there
would not be a fax tone (voice call) the modem would ignore it and I have a
regular call. Is there a way I can setup my modem to do just this? I tried it
but if I pick up the phone before the 5th ring the modem does not recognize
data or fax calls. This feature was the main reason why I bought this modem. I
hope you can help me with that.



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_______________________________________________________________________________
Msg#:   270 *TECH*
Date: 02-28-94
From: TECH SUPPORT
To  :  WOLFGANG KNAUS (Rcvd)
Subj:  REPLY TO MSG#: 254 (GVC 14.4 EXT. AUTO ANSWER)
_______________________________________________________________________________
Wolfgang, The modem hardware cannot distinguish between voice/fax/data calls.
The Quicklink II software provided with the modem has that feature.  Setup
Quicklink for AUTO DETECT.  It will answer the phone anytime it rings, attempt
to log on as either a fax or data modem.  If, at the end of 30 seconds,the
modem hasn't logged on as either fax or data, the software puts a VOICE CALL
message on the screen to prompt you to pick up the phone.

Thanks for calling, GVC Tech Support

_______________________________________________________________________________
Msg#:   258 *TECH*
Date: 02-27-94
From: EUGENE TOBOLSKI
To  :  TECH SUPPORT (Rcvd)
Subj:  GVC 14400 FAX MODEM
_______________________________________________________________________________
Hi

I would like to know if it is possible to get a 16550 vart chip installed on
this modem? I have had the modem for over a year and I am very satisfied with
it, but I since I now have a 486 66DX2 I would to see if any more speed can be
reached with the 16550 vart.


Thank you Eugene Tobolski


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_______________________________________________________________________________
Msg#:   273 *TECH*
Date: 02-28-94
From: TECH SUPPORT
To  :  EUGENE TOBOLSKI (Rcvd)
Subj:  REPLY TO MSG#: 258 (GVC 14400 FAX MODEM)
_______________________________________________________________________________
Eugene, It is not possible to upgrade the UART on that modem.  The UARTs are
directly soldered to the modem board.

If your modem is an FM144/R1, it already has a 16550,  If it is an FM144/R, it
has a 16450.

Thanks for calling, GVC Tech Support


_______________________________________________________________________________
Msg#:   259 *TECH*
Date: 02-27-94
From: CHARLES SHOOSHAN
To  :  TECH SUPPORT (Rcvd)
Subj:  14,400 FAX RECEIVE AND POWER
_______________________________________________________________________________
Good Morning:

        I am still having some problems getting my GVC 144HV fax-modem to work
properly with my IBM PS/1 (Model 2168-56C; 486DX2-66MHz).  I am using WinFax
Pro 3.0 and Telix 3.21.

        My problems:

        1.  When I receive a fax sent at 14,400, I always get invalid data
errors.  I have COMBOOSTTIME=30 and COM1BUFFER=1024. I am using the WinFax comm
driver (wfxcomm.drv).  I am using After Dark 2.0 but I have made sure that it
does not monitor COM port activity.  The invalid data sometimes is accompanied
by a WinFax error message that says "Unable to write to disk."  Last evening I
used 4 separate FaxBack services to test the operation of the fax modem and of
8 receptions only the 14,400 reception failed (in fact, I received a 9600 baud
fax from the same source 30 minutes prior). Any suggestions?

        2.   This model IBM has "Rapid Resume" which means that it remembers
where it was when shut down.  Unfortunately, when turned on, if WinFax was
running, the connection to the fax/modem is lost and the software won't pick up
incoming calls without being reinitiated.  Any suggestions?  (Might there be a
TSR that looks for this connection or some command for Power On settings for
the fax/modem?)

        3.    Also, since WinFax does not include any kind of voice/data/fax
switching, do you know of any software which is available to sit on top of
WinFax, for example, and be used as a voice/data/fax switch or must I use a
peripheral fax switch (like from Command Communications)?

                                Thanks for all your help!

                                Charlie Shooshan


_______________________________________________________________________________
Msg#:   261 *TECH*
Date: 02-28-94
From: OSIP MIKUNIS
To  :  TECH SUPPORT (Rcvd)
Subj:  GVC FM-144/144 AUTOANSWER
_______________________________________________________________________________
Hello,

In your message Msg#:   240 *TECH* from: Date: 02-25-94 you wrote: Subj:  REPLY
TO MSG#: 231 (GVC FM-144/144 FAX CLASS?)

>Osip, The FM144 modems are class 2 faxmodems.  They do not support adaptive
>answering, that is implemented by the software, not the modem hardware.

Following is from Direct Micro online catalogue on Compuserve:
---------------------------CUT---------------------------
Item #GVC074 GVC V.32bis 14,400 BPS Internal Fax Modem - DOS/Windows

GVC offers 14,400 bps uncompressed fax and data speeds and V.42bis compression
and MNP 5, the  FaxModem V.32bis can hit effective speeds of 57,600 bps!
Operates with any PC, or compatible.  Features include
14,400/12,000/9600/4800/2400/1200/300 bps data pump with automatic speed
selection;

>Class 1 and 2, Group 3 send and receive fax capability; 100% Hayes compatible.
>Auto detect feature distinguishes between incoming data, fax, or telephone
>calls.

16550 UART buffer card eliminates errors and slowed transmissions.  Data and
fax communications software included.  5-year warranty.  Made by GVC
Technologies, Inc.
--------------------CUT---------------------------------
Following are replies on my inquiries on the subject:
-------------------CUT----------------------------
Date:  20-Feb-94 03:16 CET From:  Bruce McKeag [70572,2670] Subj:  Modem prices

Hello Osip,

The GVC model number is:
       FM144/144V      External
       FM144/144HV     Internal

The  modems can distiguish between fax and data.

220 VAC power supply is available for $12 extra.

Regards,
 Bruce

Date:  23-Feb-94 20:34 GMT From:  Lori Dobos [70007,1504] Subj:  GVC Modems

Dear Mr. Mikunis,

Thank you for your inquiry.  I checked with the technical department at GVC
and they confirmed that the GVC is Class 1 and 2, Group 3 and does direct your
incoming messages to the modem if the call is fax or data and direct the call
to the telephone if it is voice.  I'm still waiting for the answer resgarding
the actual type of UART. But is is the 16550.  The modem is FM144/144V for the
external and FM144/144HV for the Internal.

Lori Dobos Direct Micro

Date:  24-Feb-94 19:59 GMT From:  Bruce McKeag [70572,2670] Subj:  GVC
FM-144/144 modems

Hello Osip,

The GVC modems, are Class 1 Group 3, and they will not distinguish between
voice and data.

The ZyXEL modem is Class 2 and will distinguish between voice/fax/data.

Bruce
----------------------CUT--------------------------------

Will you please clarify this discrepancy to me? I'd also like to get some
answer om my message # 238 Subj. UART Error.

Thank you in advance.

Regards, Osip



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_______________________________________________________________________________
Msg#:   275 *TECH*
Date: 02-28-94
From: TECH SUPPORT
To  :  OSIP MIKUNIS (Rcvd)
Subj:  REPLY TO MSG#: 261 (GVC FM-144/144 AUTOANSWER)
_______________________________________________________________________________
Osip,

The modem HARDWARE is NOT capable of voice/fax/data detection.  This feature is
implemented by Quicklink II SOFTWARE provided with the modem.

The modem is essentially class 2 compatible.  In addition, eprom versions 1.68
and greater will also support class 1.

The FM144/144HV setting is for internal modems, FM144/144V for external modems.

The INTERNAL FM144HVBIS/R1 modem has a 16550 UART. The External FM144VBIS/R1
modem does not have a UART. (external modems use the uart built into your I/O
card.)

Hopefully this message answers any previous misinterpretations you might have
had.

If you have any more questions, please let us know.

Thanks for calling, GVC Tech Support