Bila Vrana/BILA_VRANA.iso/014A/BBP9611.ZIP/BBP96TS.TXT

Text File | 1996-07-09 | 37KB | 795 lines

Baseball Pro `96 Season Troubleshooting Guide
Revised 7/8/96

Sierra Technical Support provides this documentation as a reference to Sierra
customers using Sierra software products.  Sierra Technical Support makes
reasonable efforts to ensure that the information contained in this
documentation is accurate.  However, Sierra makes no warranty, either
express or implied, as to the accuracy, effectiveness, or completeness of the
information contained in this documentation.

SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE THAT
THE INFORMATION HEREIN WILL WORK WITH ANY OR ALL
COMPUTER SYSTEMS.  SIERRA DOES NOT ASSUME ANY
LIABILITY, EITHER INCIDENTAL OR CONSEQUENTIAL, FOR THE
USE OF THE INFORMATION HEREIN, INCLUDING ANY AND ALL
DAMAGE TO OR LOST USE OF COMPUTER HARDWARE OR
SOFTWARE PRODUCTS, LOSS OF WARRANTIES, OR LOST DATA BY
THE CUSTOMER OR ANY THIRD PARTY.  NO ORAL OR WRITTEN
INFORMATION OR ADVICE GIVEN BY SIERRA, ITS EMPLOYEES,
DISTRIBUTORS, DEALER OR AGENTS SHALL CHANGE THE
RESTRICTION OF LIABILITY OR CREATE ANY NEW WARRANTIES.
IN NO CASE SHALL SIERRA'S LIABILITY EXCEED THE PURCHASE
PRICE OF THE SIERRA SOFTWARE PRODUCT.


TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON GAME PROBLEMS
SECTION 5 - TROUBLESHOOTING GENERAL PROTECTION FAULTS
SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES
SECTION 7 - WINDOWS 95 BOOT DISK INSTRUCTIONS
SECTION 8 - WINDOWS 3.1 BOOT DISK INSTRUCTIONS
SECTION 9 - IF YOU STILL HAVE PROBLEMS

SECTION 1 - HARDWARE REQUIREMENTS

REQUIRED
DX/66
MB RAM (Windows 3.1)
MB RAM (Windows 95) 7168k Free
Double Speed CD ROM drive
26MB Hard drive Space
Windows 3.1 or higher
Sound card w/DAC
640-by 480, 256 color display, 300 pixels/second

RECOMMENDED FOR BEST PERFORMANCE
Pentium 90+
16MB RAM
4x CD-ROM
16-bit Sound card
PCI SVGA
Windows `95

SECTION 2 - INSTALLATION PROCEDURES

Windows 95 Installation

Insert the CD into your CD ROM drive. Wait about 10 seconds, and Baseball
Pro `96 Season should prompt you with a message: "Baseball Pro `96 Season
has not been installed yet. Would you like to install it now?" Select Yes.

You can also install the program by clicking on Start, then Run..., then typing
in D:\SETUP.EXE and clicking OK. (If your CD ROM drive is a letter other
than D, substitute the appropriate drive letter.).

Once you are in the Installation program, select Test Hardware to see if your
computer and its present configuration will be sufficient to play the game. If
your system passes the Hardware Test, click on the Main Menu button, then
click on Install.

Windows 3.1 Installation

Insert the CD into your CD ROM drive. From the Program Manager menu
bar, select File, then Run. In the Command Line Box, type in D:\SETUP.EXE
and click on OK or press Enter. If your CD-ROM drive is a drive other than
D, substitute the appropriate drive letter.


SECTION 3 - COMMON INSTALLATION PROBLEMS

Windows 95

Problem:  Your computer fails the Sound Card test; you cannot hear the voice
and fanfare in the Wave and MIDI tests.
Solution:  Your sound card may be incorrectly configured for DAC (Audio) or
your sound card drivers may not be properly installed or configured for
Windows 95.
Make sure your speakers are turned on and run the Windows mixer program
for your sound card so you can increase its volume levels for MIDI (music)
and DAC (Audio). You should consult your sound card documentation or the
manufacturer for information regarding the correct configuration of your
sound card in Windows 95.

Problem:  Your computer fails the Display test because you are not running in
256 colors,  or your video card does not meet the Pixels-per-second second
Speed requirement for the game.
Solution:  First make sure you are running Windows in 256 colors. Even
though your monitor and video card may be capable of displaying 256 colors,
Windows may not be set up to use this resolution.  Click on the Start button,
select Settings, then Control Panel. Double-click the Display icon. You will
see four tabs: Background, Screen Saver, Appearance, and Settings. Click on
Settings. In the box under Color Palette, it should say 256 Color. If it does not,
click on the down arrow next to the window to view a list of choices, and
select the one that says 256 Color.  You will also notice a slider bar under
Desktop Area for adjusting resolution from 640 by 480 pixels (the lowest
setting) upwards. If your video card failed the initial speed test, try adjusting
the resolution to 640 by 480 pixels. This will decrease the screen resolution
but may improve the speed of your video card.

Problem:  Your computer fails the Memory test; you get a message stating you
do not have enough memory to run Baseball Pro `96 Season.
Solution:  Baseball Pro `96 Season requires a computer with a minimum of  8
MB (8192k) Win `95/ 12 MB Win 3.1 of RAM to run, of which 7168k must
be free. To free up memory in Windows 95, close any and all Windows
programs (including screen savers, wallpaper, virus detection programs, shell
programs like Norton Desktop or Packard Bell Navigator, etc.) that may be
running. On your Taskbar, right-click on the program tab for the program you
wish to shut down, and select Close. Then run Baseball Pro's Setup program
again and try the memory test. If your system still fails the test, consult the
boot disk instructions at the end of this document and create a Windows 95
boot disk for your system. Then boot up with the boot disk, disable any and all
other Windows programs, and start the Setup/Install program again. These
steps should give you enough memory to run the program.


Windows 3.1

Problem:  Your computer fails the Sound Card test; you cannot hear the voice
and fanfare in the Wave and MIDI tests.
Solution:  Your sound card may be incorrectly configured for  Windows 3.1,
or your drivers may not be installed properly. Make sure your speakers are
turned on and run the Windows mixer program for your sound card so you can
increase its volume levels for MIDI (music) and DAC (Audio). Additionally,
make sure you have these drivers listed in the Drivers section of your Control
Panel: Timer, MCI  Midi Sequencer, MCI Sound, MCI Midi Sequencer, and
MCI CD Audio. In addition to these drivers you should have several drivers
specific to your sound card. Check your sound card documentation for the
exact names of these drivers.

Problem:  Your computer fails the Display test because you are not running in
256 colors, or your video card does not meet the Pixels-per-second second
Speed requirement for the game.
Solution:  First make sure you are running Windows in 256 colors. Even
though your monitor and video card may be capable of displaying 256 colors,
Windows may not be set up to use this resolution.

If you've never changed your video display settings in Windows 3.1 before, or
if you are not familiar with the brand and type of video card installed in your
system, then we recommend contacting your system manufacturer or your
video card manufacturer for assistance with changing your Windows video
display driver. The steps below are generic and may not necessarily apply to
your particular video card.

From the Program Manager double-click the Main program group icon, then
select Windows Setup. You will see a dialog box with "Display" "Keyboard",
"Mouse", and "Network". Click on Options, then select Change System
Settings. You will see another dialog box, similar to the previous one. Click
on the down arrow to the right of  "Display" to view a list of video drivers
available to you. Use the scroll bar to scroll up and down the list of drivers.
Select a 256 color driver appropriate for your video card. If you are installing
the driver from floppy disks or some other source, choose "Other Display",
and you will be instructed to type a path to the driver, or to insert the disk with
the drivers into your flo