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1993-07-30
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A (Short) Novice Users Survival Kit
by Chris De Francisci
With the price drop in Personal Computers (PC)s over the last
year, many people are venturing into the world of computing for
the first time. Whether you bought the most expensive setup on
the market or perhaps shopped around and picked up a discount
special at bargain basement prices, you probably have questions.
For the individual who has never worked with a PC before, the
burning question on your mind is probably "What am I going to do
with this thing now? I don't know anything about computers."
If you feel that way, don't be discouraged--you have a lot of
company. Although computers are rapidly becoming a commodity
item, they still are not quite at the stage where someone can
just turn one on and begin working right out of the box. The
following suggestions/observations/opinions are meant to assist
and encourage those people who already own a PC and are confused
or frustrated using it. However, with a little directed effort
you can get that box of sophisticated electronic circuitry to
follow your commands and wishes.
There are some essential things to know about your computer. At a
minimum, you must know some DOS. That's the Disk Operating
System, now in its sixth incarnation. DOS is the essential,
underlying, software portion of your computer which makes things
work. These days nearly every computer comes with DOS pre-loaded
on the hard disk. If your computer functions at all, then DOS
is installed.
Things You Should Know About DOS
How to use the DOS HELP command (version 5.0 and up only). (If
you do not have DOS 5.0 seriously consider upgrading.)* How to
use the DOS editor, EDIT (version 5.0 and up.) What an
AUTOEXEC.BAT file is and what's in it. What an CONFIG.SYS file is
and what's in it. How to use these DOS commands: HELP, COPY,
XCOPY, DIR, MD (Make Directory), CD (Change Directory), DELete,
RD (Remove Directory), How to start a program. What the file
extensions EXE, COM, and BAT indicate. What SMARTDRV is and how
it can help speed up your system. Some rudimentary understanding
of memory management.
Other Things You Should Know
What a CMOS is and how it affects your 286 and above system. Some
idea of what you would like to do with your computer. When to
call for help.
How to back up at least your data files. Where the local library
is located and the hours. Something about how Windows works if
you decide to use that software. (I suggest you use only Windows
version 3.1 and consider taking the Capital PC User Group course
on using Windows).
What You Should Be Doing
There are some activities that you should be doing on a regular
basis. First and foremost--play with your system. Use the HELP
command to see the format and explanation (somewhat terse I
admit) of the above DOS commands. Copy some files, make a
directory or two. Play a game if you have one. Any experience you
have with using your system is a positive one.
Talk to other users. Maybe a neighbor, a family member, or a
co-worker. Most computer users are only too willing to share the
knowledge they have gained. All you need do is provide an
opportunity for them to share their knowledge with you.
Join a user group. There is no requirement that you be a computer
expert to belong to a computer user group. Those "experts" who do
belong are there to be of assistance to other computer users.
Indeed the motto of the Capital PC Users Group is "Users helping
Users."
Many times a frustrating problem or question can be answered
quickly by someone who has had that exact or similar problem.
Take advantage of the wealth of knowledge available in a user
group. Best of all it's usually free--an outside consultant can
cost you $60 per hour and up.
Most user groups have sub-groups within them, called Special
Interest Groups or SIGs. These groups meet to discuss specific
applications of computers and software. Some examples of SIG's
within the Capital PC User Group are Accounting, Desktop
Pub-lishing, FoxPro, Investment, Novice, Paradox, Shareware,
Wordperfect, and Word Processing. People who belong to these
groups meet on a regular basis to share information, tips, and
discuss matters of common interest relating to these topics. New
members and novices are always eagerly welcomed.
Read a Computer Publication
Before you subscribe to a magazine visit your local library. Look
for magazines and books which are germane to your questions.
Check the review sections for information on software which you
may be considering for purchase. These sections may also assist
you in deciding which software is right to solve your particular
problem. Look for issues of the local user group newsletter or
magazine. Many times articles in user group publications can be
more useful than reviews published in commercial magazines
because they are written by and for people just like yourself.
A library is also a good way to inexpensively check computer
publications. Don't buy the "Advanced Assembly Language
Programmers Journal" if all you want to do is wordprocessing and
balancing your checkbook. Read an issue of that "great" magazine
your coworker suggested also, it may not be what you want. If you
purchased your computer primarily to play the latest version of a
jetfighter program, then perhaps what you really need is a
computer game magazine. The point is to find what speaks to you
at a level you are comfortable with and use that resource. You
can always change to a more technical resource later.
Taking professional instruction for your computer is often a good
idea. However, don't blindly sign up for a "computer course."
Make sure you select a course appropriate for your needs. One
person I know wanted desperately to do accounting with his PC. He
signed up for what he thought was a basic computer course which
actually was teaching BASIC, a computer language. What he really
needed was a quick lesson in DOS and the Capital PC User Group's
course in Quicken. Find out what you need and check the course
content before enrolling. Your local user group and community
colleges are good places to start. Remember the minimum
suggestions above.
Buying Software
Before you buy a software package spend some time researching it.
Even if your most trusted advisor recommends it try to find
someone who has it or a local computer store which has the
package up as a demo. Ask a salesman to demonstrate it for you or
a friend to show you how it works. Some of the mainstream
wordprocessing, spreadsheet, and database programs can cost from
$130 to over $500. A little time spent in assessing your needs
and abilities will save you money in the long (and maybe short)
run.
Also, check your local user group. If a product is commercially
available someone in that group will probably have it. Also, many
libraries are now installing computers for patrons to use. A call
to check policies and availability is advised since there is
usually a waiting line. Certainly spend some time checking out
the reviews in the publications your library stocks.
Perhaps most important is to try to get a clear idea of what you
want your software to do prior to actually purchasing it.
Particularly if this is a home or small business related
purchase. You may even want to make a list of needs and wants on
a piece of paper before following the above suggestions. The list
will keep you from being too dazzled by the software demos which
look great but don't meet your list. Finally, follow the advice a
business associate of mine gives--get three quotes before buying.
Watching him get a haircut is really entertaining-- he lives by
that advice.
Don't get frustrated. When you begin to feel disheartened, call
for help. When you begin to find it's more work than fun and you
don't use a computer for a living--call for help. Your local user
group is more than willing to assist you. The Capital PC User
Group publishes an extensive list in each Montior of individuals
who have volunteered their time and expertise to assist members
in particular areas.
Try calling a friend, a neighbor, or a co-worker for assistance.
If the store where you bought your computer provides good service
try calling your salesman for assistance. There are many sources
of assistance around you, they just need searching out.
Don't be afraid of admitting you are a novice with computers or a
particular software application. If the person you are talking
with makes you feel ignorant or tries to dazzle you with their
knowledge--consider finding someone else to talk with. There are
a great many people who are more than willing to discuss your
computer and its potential in language you can understand.
Finally, don't be afraid to call for help. People who have been
working with computers from one week to forty years all call for
help at one time or another. The person who is an expert in
database software may know nothing about spreadsheets. The person
who is an expert on display monitors may know little about hard
disks. Everyone asks for help sooner or later.
So: Remember, you don't need an electrical engineering degree to
turn on a light bulb. You don't have to be a rocket scientist to
operate a personal computer. Talk to other users, take a course
from your local user group or community college, and visit us on
the Capital PC User Group's MIX BBS in the NOVICE, HELP, DOS or
other specialized conference.
- A novice computer user is someone with one week to forty years
of computer experience.
- To check the version of DOS on your system, type VER at the
DOS prompt and press ENTER. The version number should appear.
- If you don't have a copy of the contents of your CMOS, find
out how to print a copy and do it now! Having a copy of the
listing can save you much time and grief later on should you ever
need it.