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Troubleshooting


Q:

Nocturne displays an error message after loading/starting a mission.

A:

Turn off 3D acceleration from the Graphics Options Menu. Some cards can not properly support 3D hardware acceleration.

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Q:

My card supports 3D acceleration. I am sure of it. I want a faster frame rate!

A:

Turn on 3D acceleration from the Graphics Options Menu. If the program crashes as you load a mission, see the Q & A above.

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Q:

Does Nocturne run on Voodoo2, Voodoo Banshee or Voodoo3?

A:

We do not recommend using Voodoo2, since it is not an AGP card. There are new drivers available from 3Dfx that will allow Nocturne to run in 16bpp mode.

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Q:

Can Nocturne run in software rendering?

A:

Nocturne runs very well with software rendering.  Select 32-Bit Mode from the Graphics Options Menu.  If your computer's clock speed is less than 500MHz, you may wish to run Nocturne in 512x384 or 320x240 mode. Nocturne automatically detects the optimal screen resolution for your computer. Screen resolution may be changed from the Graphics Options menu.

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Q:

The Stranger is all white, without any textures on him. Sometimes other characters turn all white. What the heck?!?

A:

Under graphics options, look for the setting that says 3D API. Change this to DirectX 5 and turn off 3D acceleration. This should take care of the problem (most likely you have a card based on an older Rage chipset, which has problems with DirectX 6 and beyond).

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Q:

The game runs but all I see are shadows.  What gives?

A:

You probably have a TnT or TnT2 based card.  Download the latest reference video drivers from NVidia's web site.

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Q:

I want to run higher resolutions than 640x480.

A:

You need 16MB on your video card.  32-bit color requires plenty of video memory and cards with less than 16MB of video memory can not handle this. Also, some cards that do have 16MB+ of video memory can not handle Nocturne in higher resolutions.

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Q:

1280x1024 mode runs slow.

A:

This mode only runs fast enough on Matrox G400 or ATI Rage 128 video cards.

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Q:

Nocturne exits to the desktop when I run it in 512x384 mode.

A:

Don't run 512x384 mode.   Some older video cards don't properly support this mode.

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Q:

The game says that I have less than 200MB of Virtual Memory free.  How do I fix this so that Nocturne runs best?

A:

Select Control Panel, then System, then Performance, then Virtual Memory. It is best to change this setting so that Windows manages virtual memory.

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Q:

Game gives an error message saying that you're out of memory.

A:

You need more virtual memory.  See previous Q&A for how to change your virtual memory settings.

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Q:

Nocturne levels do not load as quickly as I would like.

A:

Add more RAM to your computer. The more RAM that you have, within reasonable limits, the faster Nocturne will load and run

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Q:

The dialog skips, pops, or drops out. I have a SoundBlaster Live card. Your box says that it supports this card. What's up with that?

A:

You have old LiveWare software and drivers. Visit the Creative Labs web site and download LiveWare 2.0 or higher.

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Q:

I don't have a SoundBlaster Live card, but I have dialog that skips, pops, or drops out. What about me?

A:

You should download and install the latest drivers from your board manufacturer. If you have an Aureal based card (like the Diamond Monster Sound card), download the latest drivers from http://www.a3d.com/html/download/drivers/.

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Q:

I have the latest drivers and I am sure that things are working. How can I get more cool stuff from my sound card?

A:

From the Sound Options Menu, turn on Hardware Mixing. If you have any sound problems, turn this back off (default).

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Q:

Can I use DirectX 7 with Nocturne?

A:

Although we haven't done extensive testing with DirectX 7, it appears to work correctly with Nocturne. If you haven't already upgraded to DirectX 7 and you want to make sure that Nocturne works correctly, do not upgrade to DirectX 7 until after you have finished Nocturne. Again, DirectX 7 appears to work correctly, but it has not been extensively tested with Nocturne.

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Q:

I have a video card with only 1MB of memory on it. I meet the system requirements otherwise. Can I play Nocturne???

A:

Nocturne requires a video card with at least 2MB of memory on it. Sorry, you will need to upgrade your video card.

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Q:

Nocturne seems really choppy and slow. I have a fairly low system and I was hoping to play...

A:

In the Graphics Options Menu try turning your screen resolution down. The default is 640 X 480, but you will get faster frame rates at lower resolutions. Unfortunately, some video cards can have trouble with lower resolutions. If this happens to you, try running in 16 bit color or change back to 640 X 480.

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Q:

The pistols sound really bad sometimes. It sounds like they are getting cut off. What's up?

A:

It sounds like you have your sound turned up too high on the mixer in Windows. Load up the mixer for your sound card and make sure the volume is no higher than 75%. Then, when you want louder sounds, turn up the sound on your speakers and not in the mixer.

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Q:

Nocturne crashes when I load a saved game. Why?

A:

If you did a selective install, you may not have the proper Act loaded. For example, if you choose to install the files needed for Act 1, play a game, and save - then try to load that saved game when the files for Act 2 are installed, the saved game will crash. The solution for this is to do a full install so you have all of the Acts installed all of the time (or don't try to load a saved game from an act that is no longer installed).

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