Day 006 - 05 Jul 94 - Page 09

     
     1
         MR. MORRIS:  Yes.
     2        A.  The answer would be yes.
 
     3   MR. MORRIS:  Do you expect managers to compile statistics in
              store to monitor?
     4        A.  I expect them to keep records of accidents.
 
     5   Q.   So why do you not do that on a national level, or you do
              but you do not know about it?
     6        A.  I do not know about it.  I told you, I am not familiar
              with a summary of 500 restaurants plus statistics being
     7        totalled in one place; if it exists, I am not aware of it.
 
     8   Q.   So when a manager talks to you about safety issues, you
              said you get all your views, well, most of your views from
     9        personal experience?
              A.  That is not what I said.
    10
         Q.   Do they ask you about what the performance is nationally?
         A.  Say that one again, please.
 
    12   Q.   Do they ask you about what the performance is nationally?
              A.  If they asked me what it was nationally, I could not
    13        give them an answer.
 
    14   Q.   Would you say that is not a very good example?
              A.  Probably, but it is the truth.
    15
         Q.   If you look at the document page 863, is it true that one
    16        of the conclusions at 510 ...
              A.  Sorry, 863 -- where am I?
    17
         MR. JUSTICE BELL:  You are still in tab 55.
    18        A.  Same page?
 
    19   MR. MORRIS:  5.10, yes.
              A.  Yes.
    20
         Q.   It says: "McDonalds is committed to monitoring and
         reviewing its performance, standard and conduct, and
              conducts internal audits.  However, there was no safety
    22        inspection form check list and associated guidance for use
              routinely by restaurant managers."  Have you now got a
    23        safety inspection check list?
              A.  Again I disagree with the conclusion. Safety of our
    24        restaurants in terms of equipment, is it maintained/safety
              of our procedures as to are they being followed, are
    25        intrinsic in the operations system of the company, whether
              it be a field consultant monitoring a licensee or a 
    26        supervisor or senior supervisor doing an audit of a 
              company opened restaurant. 
    27
              Safety is wound into everything we do.  There maybe no one
    28        special form, or there may not have been one special form,
              but it is certainly the top of mind, wound into every
    29        procedure we carry out.
 
    30   Q.   If we look on to page 865.5?
              A.  Yes.