Day 072 - 12 Jan 95 - Page 23

     
     1        A.  Yes, who unload the deliveries into freezers and the
     2        fridge.
     3
     4   Q.   As anyone ever asked for gloves?
     5        A.  To me, personally, no, or in the wrap sessions that we
     6        hold or the crew meetings that we hold, no-one has ever
     7        asked for any gloves to me personally.
     8
     9   Q.   In your statement you have said that you have "always tried
    10        to deal with any complaint as courteously as I can" -- that
    11        is complaint about environment/index.html">litter?
    12        A.  Sorry, that is "courteously".
    13
    14   Q.   So, what exactly have you done?
    15        A.  Just what I said; if anyone also has a problem, then
    16        they can phone the restaurant or come in to see me, and
    17        I will do everything in my power to help sort out their
    18        grievance or their problem in a courteous manner, of
    19        course.
    20
    Q.   So if someone rang up and complained, you would send
    22        someone round immediately?
    23        A.  Yes, I would.
    24
    25   Q.   And reply to letters immediately and respond to phone calls
    26        immediately?
    27        A.  Letters addressed to me, yes, or the restaurant.
    28
    29   Q.   Are letters sent to the store in general, to other people
    30        in the store?
    31        A.  We have -- I can only remember one such letter that has
    32        arrived at the store concerning environment/index.html">litter, that has complained
    33        of environment/index.html">litter.  I have seen the letters sent to head office but
    34        they were not addressed to me obviously; they were
    35        addressed to members of staff in head office.
    36
    37   Q.   But the one that arrived at the store, that was addressed
    38        to you, was it?
    39        A.  To the manager.
    40
    Q.   To the manager?
    42        A.  Yes.
    43
    44   Q.   So you have only had one letter addressed to you at the
    45        store in the time you have been there?
    46        A.  One letter concerning environment/index.html">litter or one letter?
    47
    48   Q.   One letter concerning environment/index.html">litter from local residents.
    49        A.  I believe so ---
    50 
    51   Q.   Or a residents association? 
    52        A.  -- one that I can recall concerning environment/index.html">litter. 
    53
    54   Q.   So the complaints that you are aware about that you have
    55        mentioned in your statement, are they mostly by phone or to
    56        head office or what?
    57        A.  By phone.  If someone had any environment/index.html">litter in the doorstep
    58        they would phone up.
    59
    60   Q.   How often did that happen?