Day 152 - 11 Jul 95 - Page 09
1 do not think there is a disproportionate amount of time for
2 a busy restaurant as opposed to a quiet one necessarily.
3
4 Q. So if a Supervisor had four stores, say, for example?
5 A. Yes.
6
7 Q. What would they do? Would they go one day in your area --
8 we know it is five to six stores, but let us say they had
9 four stores -- would they spend a day in each store and a
10 day on administration or something like that, or would they
11 spend half a day in each store?
12 A. No, it would depend upon their requirements in the
13 restaurant. All things being perfect, then perhaps you
14 could keep it to one day a week per restaurant with four
15 restaurants. But it is my experience that there is a whole
16 difference -- there is a sort of plethora of opportunities,
17 whether or not it is a new Manager coming into a busy
18 restaurant, an old manager in an experienced restaurant
19 would require less supervision, so to speak, than a new
20 Manager will. So I try and make my Supervisors go to the
21 stores where they can have the best and most beneficial
22 input rather than just go one day a week.
23
24 Q. So they might average one day a week over, say, four
25 stores, but then they might actually spend a day and a half
26 in one store and half a day in another?
27 A. That is fair to say, yes.
28
29 Q. But what would be the jobs they would have to do,
30 absolutely have to do, even if they went for half a day to
31 a store?
32 A. Today? Their responsibilities today you are talking
33 about?
34
35 MR. JUSTICE BELL: Can we start, first of all, would it be
36 absolutely essential that they visited each of their stores
37 at least once in a week, or could they decide to spend the
38 whole day in one week rather than in a fortnight, one the
39 whole day in a fortnight rather than two half days a week?
40 A. I do not think it would be essential they go there once
41 a week if the Restaurant Manager was coping well enough.
42 But once a fortnight then, if he was doing a good enough
43 job, would seem reasonable.
44
45 Q. Is it very much left to the Area Supervisor what time he
46 spends? I thought the whole point of supervision was you
47 supervised according to what you thought was important, but
48 are the rules as to when you should go and just what you
49 should supervise or is it down to the Supervisor?
50 A. It is very much down to the Supervisor, but the
51 guidelines I would give, perhaps, if I was telling you as a
52 new Supervisor, would be spend Sundays in terms of looking
53 at those shift patterns. You will see that 2 o'clock gets
54 very busy. So 2.00 till 10 o'clock on the Sunday is a
55 shift to work; do a proportion of evening shifts and do
56 some proportion of closes and opens, but do not limit
57 yourself to 9.00 to 5.00 in every visit you go to. But how
58 that Supervisor decides which night shift and which
59 restaurant they go to is very much up to them and how they
60 perceive is going to be a benefit to the store. But there
