Day 152 - 11 Jul 95 - Page 10

     
     1        are no sort of set guidelines of hours of work; it depends
     2        upon the Supervisor in the store.
     3
     4   MR. MORRIS:  Let us assume a store has not any particular
     5        circumstances necessitating, you know, a lot of
     6        supervision, such as a new Manager or some crisis with
     7        machinery, or whatever, it is just running along fairly
     8        normally, and a Supervisor has four stores; so how much
     9        time would they absolutely have to spend in a store that
    10        was running normally?
    11        A.  I think I would expect them then, if everything was
    12        running well in their group, then once a week visiting the
    13        restaurant.
    14
    15   Q.   Half a day minimum on average?
    16        A.  I have never really looked at it in terms of setting
    17        minimums, but I would say one day a week.
    18
    19   Q.   They should visit?
    20        A.  Maybe the first week is a morning shift; the second day
          -- sorry, the second time they visit in the second week is
    22        a lunch shift; the third week is an evening shift, and the
    23        fourth time, perhaps, is a Saturday or a Sunday, but to try
    24        to keep it balanced.
    25
    26   Q.   Do Area Supervisors work enormously long hours?
    27        A.  They work hard.  I do not think, to my knowledge, they
    28        work enormously long hours.
    29
    30   Q.   They work, what, 40, 50 hours a week?
    31        A.  40 to 50 hours a week?
    32
    33   Q.   Yes.
    34        A.  Yes.
    35
    36   Q.   They have Admin duties and have to write up stuff and have
    37        meetings with other area Supervisors, all that kind of
    38        stuff?
    39        A.  I think once a month most Operations Managers will call
    40        their Supervisors in for a meeting or meet out in a
         restaurant somewhere; so, yes, and they have some
    42        administration tasks still.
    43
    44   Q.   Each week as well?
    45        A.  Well, no, they are not as intense as they used to be
    46        when I was a Supervisor.  I think I referred to sort of
    47        quarterly HR audits.  It was very much based on quarterly,
    48        whereas today with the sort of rolling appraisal system we
    49        are looking for ongoing.  So, once again, the idea of when
    50        they visit a restaurant they may have a report to fill out, 
    51        but the first time, that first week they will come to the 
    52        restaurant, maybe they only fill out the first page and so 
    53        on and so forth.  They do not come there with a specific
    54        intent to complete that report and go away.  The idea is to
    55        get a balanced view across the period.
    56
    57   Q.   I am trying to see what -- there is only so much an Area
    58        Supervisor can do in 50 to 60 hours a week.
    59
    60   MR. JUSTICE BELL:  What would help me most, Mr. Morris, is if