Day 197 - 07 Dec 95 - Page 16
1 A. I mean, that relates to visits and things again,
2 because it is a practice that throughout the whole time I
3 was with the Company that if someone was coming, it would
4 either be a very late close or an all nighter to spruce
5 the place up for the next day.
6
7 Q. OK. Then in 1990, May 1990, page 54: "The last six
8 months have been successful. The store has produced good
9 profit and maintained high levels of QSC with a few
10 exceptions. I feel the store operates at a solid "B"
11 level but never maintain As". So, "B" level is quite
12 quite successful, as far as this review is concerned?
13 A. It was a standard that I found I could maintain
14 where .....
15
16 Q. Then it says: "Now is a water-shed in your career. You
17 have developed into a very good Store Manager". Would you
18 agree with that?
19 A. I felt very confident at that time as a Store Manager,
20 yes.
21
22 Q. 55, we just note at the bottom of page 55, various sales
23 and marketing devices such as Teddy Bears Picnics with
24 Children Homes and things like that. Are these the kind
25 of things you would be expected to do to increase?
26 A. Yes, as before at local store marketing, yes.
27
28 Q. "Profit" on the next page, 56: "Once again outstanding
29 results in this area. Do not become relaxed. Despite
30 quarterly bonuses not being applicable", so those bonuses
31 had stopped by that time, had they?
32 A. This only run for a year period.
33
34 Q. "The emphasis on P&L is still there", yes? "Recent areas
35 that have wavered are food and M & R. DON'T become
36 complacent and chase the tenths of a percentage", yes?
37 A. Yes.
38
39 Q. Then it says: "M & R does need to be spent in the store,
40 but stop your Managers from leaping on the phone at the
41 slightest excuse". Do you know what that means?
42 A. Basically, what we are saying there is that to control
43 as opposed to them phoning up and getting something
44 repaired, it would have to go through me to sanction it to
45 make sure we were not spending in that area. So, like
46 only essential repairs would need to be done.
47
48 Q. Were there lots of repairs that needed to be done or not
49 many repairs?
50 A. Because of the volume of traffic in the restaurant it
51 was an ongoing thing. Things always needed to be repaired
52 and fixed. Certain large items which were very expensive
53 to do were coming along that needed to be done. So we
54 were trying to reserve money for the big jobs that had to
55 be paid up.
56
57 Q. The question is, were all repairs being done on time or
58 were you inhibited by comments such as that?
59 A. I was restricted on how much I could spend, so some
60 things would be less of a priority and possibly would be
