Day 247 - 10 May 96 - Page 10
1 one-off?
2 A. Internally, I am going to say this was the first one
3 but I am not 100 per cent sure. We may have done others
4 previously, no doubt will do more in the future, but
5 certainly I could not put my hand on my heart and say we
6 have done 4 before this, I am not sure.
7
8 Q. On page 6, under "Develop a Positive Attitude", if you read
9 down the first 3 paragraphs, is there anything in there
10 that you disagree with?
11 A. I agree in general. I am not so sure I echo the
12 percentages per se, but I think in general it is true, yes.
13
14 Q. Right. There is nothing there that sticks out in your mind
15 as a ridiculous comment?
16 A. No, I think it is a pretty fair reflection of reality.
17
18 Q. If you could turn to page 10 of the document. If I say
19 that the relevant part, from the one we were just dealing
20 with, was, "The customers putting pressures on highly
21 stressed front-line staff". Have you got page 10?
22 A. I do. Mine is not numbered.
23
24 Q. It should numbered be in the top left corner on that page.
25
26 MR. JUSTICE BELL: It is the McNews page number and it is the
27 very top left-hand corner. They go on in numbers. You
28 have just been asked to look at page 6.
29
30 MS. STEEL: The Health and Safety.
31
32 MR. JUSTICE BELL: Sometimes they are top left; sometimes top
33 right?
34 A. It says "Health and Safety" but there is no page
35 number.
36
37 Q. It obviously has not come through on the copy.
38
39 MS. STEEL: This is an article there about bun toasters and the
40 problem with buns getting stuck in the toasters, or stuck
41 on the toasters, or whatever. That has been something of a
42 consistent problem at McDonald's; has it not?
43 A. Well, it can be a problem. I cannot say as I would
44 call it, you know, an every day, every store, every hour
45 problem. It happens, yes. It is annoying when it does and
46 needs to be dealt with, yes, certainly.
47
48 Q. But it is a regular occurrence; whether it is every day or
49 every hour is another matter but ----
50 A. Well ----
51
52 Q. It is not something that is infrequent and ----
53 A. It is infrequent. It does not happen in every store
54 every day. It may not happen for months at a time, but it
55 can happen, yes.
56
57 Q. So, it is an occasional thing that happened but they,
58 whoever it was, went to great lengths to try and develop
59 some procedure to solve this problem that did not really
60 cause any great problem?
