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To assist our engineers in the processing of your bug report, we ask you
to include in your mail
- The version of the encoder you are using.
- Your user name and serial number as reported by the encoder.
- The operating system (name and version) you are running the
software with. If you are using a sort of UNIX, please cite the output
of uname -a. If you are using Windows, please right-click on the
»My Computer« icon that usually resides in the top left-hand corner
of your screen and report the lines following »System« and
»Computer«.
- The exact command line that you entered before you encountered the
error.
- The output of the encoder when appending the -v switch to
the command line.
If you have gathered this information, please fax it to OPTICOM (fax:
+49 (0) 9131 / 691-325) or write an email to
l3bugs@iis.fhg.de
.
If you have bought this product, you will get an immediate
acknowledgement by email once your bug report has reached us. You will
receive a second email as soon as the bug report has been
processed. Expect some delay between the first and second email.
layer3@iis.fhg.de, 03/98