<title>Troubleshoot Microsoft Passports in Money</title>
<category>partner</category>
<klink type="trbls">Troubleshoot Microsoft Passports in Money</klink>
</index>
<content>
<p>What are you having trouble with?</p>
<extend>
<tease>My new Passport password doesn't work with Money.</tease>
<reveal>
<p>If you have changed your password while browsing online, Money will not be able to access the new information until you connect to the Internet from Money. Open Money, and then connect to the Internet. Money will detect your new Passport settings, and you can use your new password to sign in to Money from now on.</p>
</reveal>
</extend>
<extend>
<tease>I forgot my Passport password.</tease>
<reveal>
<ol>
<li>Go to the <alink type="xtnl" href="http://memberservices.passport.com">Passport Member Services</alink> page.</li>
<li>Near the top of the screen, click <emph>Password</emph>, and then click <emph>Forgot your password</emph>?</li>
<li>Follow the instructions on the screen.</li>
</ol>
<p>To verify your identity, Passport will ask some questions, including the secret question you set when you created your Passport. Then, Passport will help you set a new password that you can use with your Money file.</p>
</reveal>
</extend>
<extend>
<tease>I can't add another Passport to use with my Money file.</tease>
<reveal>
<p>For the sake of simplicity, Money allows one Passport per Money file. So, if you share a Money file with another person in your household or organization, you may want to create a new Passport just for Money rather than using an existing Passport with access to associated features that you don't want to share, such as a Hotmail account.</p>
