<klink type="trbls">Troubleshoot online bill payment</klink>
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<p>What are you having trouble with?</p>
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<tease>I want to find more online Help for doing bill payment with Money.</tease>
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<p>At the top of Money Help pane, click <emph>Help for this page</emph> to see a list of the Help topics that are most relevant for the place you're currently viewing in Money. If you don't see what you want in that list, type a question in the <emph>Ask Money</emph> box at the bottom of the Money Help pane, and then click <emph>Search</emph>. For example, you might type "When will my Epay get to the person I sent it to?" Money will display a list of Help topics that are relevant to your question.</p>
<p>You can also contact your bank or broker. <alink type="prcdr" href="Keeptrackofmybankorbrokercontactinformation.xml"/></p>
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<tease>I want to be sure using online bill payment is safe.</tease>
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<p>Money's online services use an encryption technology similar to what's used in <glossary>automated teller machines (ATM)</glossary>. Just keep your online password private and no one will be able to access your information.</p>
<p>If you tell Money to remember logon passwords for your financial institutions, be sure to secure your Money file with a password (on the <emph>File</emph> menu, click <emph>Login Lockbox</emph>). That way, only you can access your file and use Money to access your account information.</p>
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<tease>I want to verify that I sent a particular Epay.</tease>
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<ol>
<li>On the <emph>Accounts & Bills</emph> menu, click <emph>Account List</emph>.</li>
<li>Under <emph>Financial Institutions</emph>, click the name of your bank or broker.</li>
<li>Under <emph>Use online services</emph>, click <emph>Check the status of electronic payments you've sent</emph>.</li>
<li>Click the <glossary tNum="28840">electronic payment (Epay)</glossary> that you want to know about, and then click <emph>Payment Status</emph>.</li>
<li>If you don't find the Epay in this list, click <emph>Find and Replace</emph> on the <emph>Tools</emph> menu. Enter descriptive information about your payment, and then click <emph>Next</emph> to see the search results. If it's listed here, but not in the list in step 4, one of the following could be true:</li>
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<ul>
<li>You have created the Epay but have not sent it to the bank.</li>
<li>The Epay is older than 60 days.</li>
<li>It was created as a regular payment.</li>
<li>You disabled and then re-enabled online services since sending the Epay.</li>
</ul>
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<tease>My financial institution is not online, but I still want to use online services to make electronic payments.</tease>
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<p>If your financial institution doesn't support direct online bill payment, you can still go through Online Setup to see if online bill payment is available through a third-party provider. <alink type="prcdr" href="Setuponlineservices.xml"/>
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<tease>My account is enabled for online statements and now I want to set it up for online bill payment.</tease>
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<p>Call your financial institution to find out if it offers both online statements and bill payment through Money. If it does, sign up with the bank for the new service, and then set up your account to use online bill payment and online statements. <alink type="prcdr" href="Setuponlineservices.xml"/> If your financial institution does not offer online bill payment, you can still go through Online Setup to see if online bill payment is available through a third-party provider. <alink type="prcdr" href="Setuponlineservices.xml"/></p>
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<tease>I want to pay all my bills online.</tease>
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<p>You can pay nearly all of your bills using Money's direct online services (or, if your bank doesn't offer direct online services, through the bank's Web site).</p>
<p>The only payments you can't make are those that must be accompanied by an official form (such as tax payments or court-directed payments). Typical payments such as utility bills, mortgage, and other loan payments require only an account number.</p>
<p>If you use online bill payment, Money asks you for this information the first time you create the payment. For electronic payments through your bank's Web site, you need to remember to enter this information when you create the payment.</p>
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<tease>I want to use an Epay to pay an individual.</tease>
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<p>You can usually use Money to send a check to anyone in the U.S. if you have the address. Contact your financial institution for specific information.</p>
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<tease>My payment didn't arrive on time.</tease>
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<p>If you sent an <glossary tNum="28840">electronic payment (Epay)</glossary> directly from Money and it didn't arrive on time, do the following:</p>
<ol>
<li>On the <emph>Accounts & Bills</emph> menu, click <emph>Account List</emph>.</li>
<li>Under <emph>Financial Institutions</emph>, click the name of your bank or broker.</li>
<li>Under <emph>Use online services</emph>, click <emph>Check the status of electronic payments you've sent</emph>.</li>
<li>Click the Epay that you want to know about, and then click <emph>Payment Status</emph>.</li>
<li>Click <emph>Ask About this Payment</emph>, and then follow the instructions on the screen.</li>
</ol>
<p>You can also set up the bill to be paid earlier.</p>
<p>For payments you made through your bank's Web site, log on to that site and request information from there.</p>
<p>Or, in either case, you can call the Customer Service representative for your bank. <alink type="prcdr" href="Keeptrackofmybankorbrokercontactinformation.xml"/></p>
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<tease>I've paid my bills electronically, but now I still have my utility payment coupon.</tease>
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<p>Money lets you include an account number with your payment so that you don't need to include the payment coupon. You can save them for your records or throw them away.</p>
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<tease>Although I use online payments, I still want to use my paper checks for some things.</tease>
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<p>Using online payments is like having a second checkbook for the same account. Depending on your bank, the online payments you make (either directly through Money or through your bank's Web site) might be assigned special check numbers that distinguish them from your regular bank checks.</p>
<p>Check with your financial institution if you want to specify a starting check number for your online payments.</p>
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<tease>The <emph>Pay Bills</emph> option no longer works for my account.</tease>
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<p>Run the Online Setup wizard again. <alink type="prcdr" href="Setuponlineservices.xml"/></p>
