OS/2 Archive/OS2_Archive_CD-ROM_Walnut_Creek_May_1992.iso/novell/faq/os2faq1g.txt

Text File | 1992-05-10 | 42KB | 842 lines

OS/2 Frequently Asked Questions
Release 1.9g; March 20, 1992
Compiled by Timothy F. Sipples

For changes/suggestions/additions please mail [e-mail].
This List may be freely distributed.  Mention of a product does not
constitute an endorsement.  Answers to questions closer to the bottom of
the List may rely on information given in prior answers.  Customers
outside the United States should not necessarily rely on 800 telephone
numbers, part numbers, or upgrade policies contained in this List.

Release Notes:  The official release of OS/2 2.0 is fast approaching,
and more 2.0-specific information will find its way into the List.  As
always, suggestions are welcome.  Questions 2, 3, 4, 6, 8, 10, 11, 13,
15, 16, 17, 20, 21, 22, 23, 26, 31, 33, and 34 have been revised.

Questions Addressed in this Release:

(1)    What is OS/2?
(2)    What are the differences between versions?
(3)    What is the difference between Standard and Extended Edition?
(4)    What about DOS and Windows compatibility?
(5)    Where can I buy OS/2?
(6)    How much does OS/2 cost?
(7)    Does IBM offer educational discounts on purchases of OS/2?  Site
    licenses?
(8)    What hardware do I need to run IBM OS/2 1.3 SE?
(9)    What applications are available for OS/2 1.x?
(10)    Where can I obtain OS/2 freeware and shareware?
(11)    My Logitech mouse doesn't seem to be working with OS/2.  What's
    wrong?
(12)    Is there a driver available for my SCSI adapter?
(13)    How about a high resolution driver for my video adapter?
(14)    How about a driver for my printer?
(15)    How do I access HPFS partitions on my hard drive without booting
    from the hard drive?  I've done something (like changing
    CONFIG.SYS) that doesn't let me boot OS/2.
(16)    I can't install OS/2 from Drive B.  What's wrong?
(17)    Is there a Norton Utilities for OS/2?
(18)    Sometimes Presentation Manager will freeze when I run an
    application, and I have to reboot.  What's wrong?
(19)    My dealer doesn't know OS/2 from Unix.  How can I get answers to
    my OS/2 questions?
(20)    How can I get ahold of the beta release of OS/2 2.0?
(21)    Why should I use HPFS?  What does it offer me?  Does it work with
    DOS?
(22)    I'm a Unix wizard.  How do I make OS/2 resemble Unix?
(23)    I would like to set up an OS/2 BBS.  What is available?
(24)    The printed and online manuals do not document REXX in any detail.
    Where can I obtain more information?
(25)    Doesn't OS/2 have applets like Windows?  I miss Solitaire.
(26)    How do I redirect printer output to a file?
(27)    Can I use COM3 and COM4 in OS/2?
(28)    On my 1024x768 high resolution display I get obnoxiously large
    icons (64x64).  How do I make them smaller?
(29)    How do I start a background process from the OS/2 command line?
(30)    How do I start a DOS application from a PM icon?
(31)    What are CSDs, how do I tell which I have, and where do I get
    them?
(32)    How do I add the Paste option to the system menus of windowed,
    non-PM applications?
(33)    How do I add new fonts for Adobe Type Manager?
(34)    Are there any tips and tricks for OS/2 2.0?

----------------------------------------------------------------------

(1)    What is OS/2?

OS/2 is an advanced operating system for PCs and PS/2s with an 80286
processor or better.  It was codeveloped by Microsoft and IBM and
envisioned as the successor to DOS.

It was designed from the ground up with multitasking and multithreading
in mind.  It also protects applications from one another (a single
misbehaved program will not typically bring down the entire system),
supports multimegabytes of physical RAM, and supplies virtual memory to
applications as requested, breaking DOS's 640K barrier.

As shipped, it does not support multiuser operation, although several
third parties have grafted multiuser (character mode) capabilities onto
the base operating system.  Remote-OS, OS2YOU, Citrix, and PolyMod2 are
four such products.  Remote-OS is published by The Software Lifeline,
tel. [phone], and OS2YOU is available from the OS/2
shareware/freeware sources (see Question 10).  Citrix Systems can be
reached at 305-755-0559.  PolyMod2's publisher, MemSoft, can be reached
at 407-997-????.

------------------------------

(2)    What are the differences between versions?

IBM OS/2 Version 2.0 was formally announced at Fall Comdex and is now
available on a limited basis.  The full retail release with "seamless
Windows" support and other extra features will appear in March, 1992.
Version 2.0 will run only on machines with an 80386SX processor or
better.  IBM is (now) developing 2.0 independently but is involving
third party PC manufacturers in its testing.  Improvements include the
ability to preemptively multitask DOS, Windows 2.x, and Windows 3.x
(standard mode) applications (without purchasing any of these
environments) in separate, robust, protected sessions; an object-
oriented Workplace Shell (including a "shredder" icon); a multiple
operating system boot mechanism; 32-bit programming interfaces; support
for more than 16 MB of physical RAM; and more third party device
drivers.  It also provides EMS 3.2/4.0 and XMS 2.0/DPMI 1.0 (expanded
and extended memory) services to DOS and Windows applications.  Version
2.0 demands a minimum of 3 MB of RAM (4 MB minimum recommended).  See
Question 4 for more information on OS/2 2.0.

IBM OS/2 Version 1.3 (CSD Level 05050; see Question 31) is currently the
latest commercially available release.  This version distinguishes
itself with built-in Adobe Type Manager (ATM), providing scalable
typefaces for screen and printer, and reduced memory requirements.
Procedures Language/2 (a.k.a. REXX), a powerful batch-oriented
programming language, became a part of Standard Edition with this
release.  (A few OEMs are shipping Microsoft OS/2 Version 1.3, but
Microsoft has all but abandoned OS/2 development.)

OS/2 Version 1.2 was the first to incorporate the High Performance File
System (HPFS, which supports long file names).  With this release IBM
OS/2 added a dual boot mechanism and IBM Extended Edition introduced
REXX.

OS/2 Version 1.1 was the first to include the Presentation Manager (PM)
GUI/API, now an integral part of the operating system.  Microsoft OEM
versions added a dual boot mechanism with this release.

OS/2 Version 1.0, introduced in 1987, was the first release of OS/2.
Task switching was accomplished through a character-based shell and
limited DOS compatibility was provided.

------------------------------

(3)    What is the difference between Standard and Extended Edition?

IBM makes this marketing distinction between two different flavors of
OS/2 1.x.  OS/2 1.x is available either in its Standard Edition (SE,
i.e. the base operating system) or in Extended Edition (EE, with several
extra bundled software products: Communications Manager, LAN Requester,
and Database Manager).

The distinction will change slightly when OS/2 2.0 is released.  IBM
will upgrade EE features and drop LAN Requester from the package, to be
renamed Extended Services (ES/2).  LAN Requester will be included in
IBM's OS/2 LAN Server product.  Database Manager will be an optional
component of ES/2.  The new ES/2 1.0 will still work with OS/2 1.3 and
will be tested on a wide variety of PC compatibles.

------------------------------

(4)    What about DOS and Windows compatibility?

All 1.x versions of OS/2 include the optional DOS compatibility mode
(sometimes called the penalty box) which allows a single, well-behaved
DOS application to run alongside multiple OS/2 applications.  The DOS
application stops running when the user switches to an OS/2 program.
However, OS/2 programs will run in the background while a DOS program is
running.

IBM OS/2 Version 1.3 SE yields approximately 520K free memory in the DOS
box.  Windows 3.0 will run in real mode in the DOS box.  Also, DOS may
be started by itself (in native mode) in two ways: by using the dual
boot mechanism in OS/2 (described in detail in the printed manual) or by
booting from a floppy disk.  In both cases DOS has access to all FAT
(non-HPFS) partitions on the hard disk (that are not themselves preceded
by a HPFS or other "foreign" partition).  (DOS 4.0 or later does not
face this restriction if the primary, startable partition is FAT.)

Version 2.0 preemptively multitasks DOS and Windows (real and standard
mode) applications in separate, protected sessions.  Windows enhanced
mode features (with the exception of WINMEM32.DLL services) are provided
by OS/2 2.0 directly.  Windows applications are well integrated into the
overall OS/2 PM environment with DDE and Clipboard hooks, and OLE 1.0 is
supported among Windows applications.  The "seamless Windows" support
planned for March, 1992, means that Windows applications run alongside
other applications on the Presentation Manager desktop and have access
to OS/2 ATM services.  Each DOS application has significantly more
available conventional memory -- up to 730K or so (with video emulation
set to CGA), even after network and mouse drivers have been loaded.
OS/2 2.0 also provides up to 32 MB of EMS 3.2 or 4.0, 16 MB of XMS 2.0,
and/or 512 MB of DPMI 1.0 for each DOS or Windows application out of its
pool of physical and/or virtual memory.  DOS applications which require
DOS extenders run so long as the extender is DPMI (not VCPI) compliant.
DOS applications can run either full screen or in PM windows.  Windowed
DOS applications are able to use text mode or any graphics mode up to
the resolution of the desktop.  DOS and Windows device drivers often
work with DOS and Windows applications running under OS/2 2.0, but if an
OS/2 2.0 driver is available a DOS or Windows device driver is
unnecessary.  OS/2 2.0 even provides a facility to create a boot image
of any real mode operating system.  For example, OS/2 2.0 can have
separate sessions with DR-DOS, Minix, CP/M-86, DOS with Desqview, DOS
3.3, DOS 4.0, and DOS 5.0 all running at once.

------------------------------

(5)    Where can I buy OS/2?

Microsoft versions of OS/2 are available only through OEMs (e.g. Compaq,
Dell).

IBM OS/2 Version 1.3 is available from any authorized IBM dealer
(although persistence helps) or directly from IBM (tel. 800-3-IBM-OS2,
800-465-1234 in Canada).  IBM OS/2 1.3 SE on 5.25 inch disks is IBM part
no. 84F7587.  For 3.5 inch disks ask for part no. 84F7588.  Media are
high density.  Corresponding EE part nos. are 15F7196 and 15F7195.

IBM OS/2 Version 1.3 is also available from several mail order sources,
including Egghead Discount Software (tel. [phone]), Sears, and
Elek-Tek (tel. [phone]).

IBM plans to make OS/2 2.0 available everywhere DOS is purchased, to
bundle 2.0 with new systems, and to offer free or discounted upgrades
depending on the product replaced (DOS, Windows, or OS/2 1.x).

------------------------------

(6)    How much does OS/2 cost?

IBM OS/2 Version 1.3 SE retails for USD 150.  Upgrades to Version 1.3
(SE part no. 85S1656 for 5.25 inch media, 85S1657 for 3.5 inch media)
from IBM PC-DOS or IBM OS/2 1.x retail for USD 99.

IBM will offer OS/2 2.0 for USD 195 (USD 149 if upgrading from DOS or
Windows) retail (although the trade press has reported rumors of a lower
price).  However, licensees who acquire OS/2 1.x (apparently including
non-IBM versions) on or before March 31, 1992, may upgrade to IBM OS/2
2.0 before July 31, 1992, at no charge.  Version 1.x EE licensees will
receive the full 2.0 with ES/2 upgrade.  Consequently the least
expensive route to OS/2 2.0 is to purchase or upgrade (from DOS) to OS/2
1.3 today.  To receive an OS/2 2.0 upgrade form, call the OS/2 Hotline
at 800-3-IBM-OS2.  IBM reserves the right to revise or add to these
terms.

------------------------------

(7)    Does IBM offer educational discounts on purchases of OS/2?  Site
    licenses?

IBM has both.  The educational price is approximately USD 99 for OS/2
1.3 SE.  (IBM has a special telephone number for educational inquiries,
800-222-7257.)  SE also comes in non-media (manual and license only)
packages at a reduced price, part no. 84F8528.  An SE additional license
(entitles holder to make one copy of media and manual) is part no.
15F1655; EE, 15F7201.

------------------------------

(8)    What hardware do I need to run IBM OS/2 1.3 SE?

You need a PC, PC compatible, or PS/2 with at least an 80286 CPU, 2 MB
or more of RAM (configured as 640K base plus the remainder as extended
memory), a 20 MB or larger hard disk (with at least 10 MB free on C:), a
supported video adapter (CGA, EGA, VGA, MCGA, 8514/A, XGA, or third
party driver) with appropriate display, and a high density 3.5 or 5.25
inch floppy drive for installation.  A mouse is recommended.

PM will not operate with the Monochrome Display Adapter or the Hercules
Monochrome Graphics Adapter.  Usually PM will fail to work with
monochrome EGA.  However, some EGA adapters (e.g. Paradise Monochrome
EGA Card, ATI EGA Wonder) will emulate all color EGA modes on TTL
monochrome monitors and, thus, will work with PM.  "Autoswitching" on
non-IBM EGA adapters and "shadow RAM" should be disabled (usually with a
DIP switch or jumper setting).  It may be necessary to switch third
party VGA adapters into 8 bit mode.  OS/2 is particularly sensitive to
bad RAM (often reflected in TRAP 2 error messages).  Use a thorough RAM
testing utility, and try not to mix 9 chip and 3 chip SIMMs.

On (E)ISA bus machines, OS/2 supports 16-bit (or wider) hard drive
adapters which conform to the Western Digital chipset interface standard
(i.e. nearly all MFM, RLL, IDE, and ESDI adapters).  An adapter capable
of sector remapping should be used (and enabled) with hard drives larger
than 1024 cylinders.  (The 1024 cylinder limit is a BIOS constraint.)
Certain Quantum hard drives require a free ROM update available directly
from the manufacturer.

IBM OS/2 1.3 is directly compatible with IBM's Microchannel SCSI
adapters and attached devices.  Question 12 discusses third party SCSI
compatibility, including CD-ROM issues.  Certain Irwin (tel. 800-348-
6242) and Maynard (tel. [phone]) tape backup systems are OS/2
compatible.  Iomega (tel. [phone]) has OS/2 drivers for its
Bernoulli removable media mass storage products.

Supported printers include the Hewlett-Packard LaserJet family; IBM
ExecJets, Proprinters, Quickwriters, Quietwriters, Pageprinters, and
Laserprinters; Epson dot matrix printers; Postscript devices; and other
printers compatible with these families.  A variety of IBM and HP
plotters is also supported.  If difficulties are encountered in printing
make sure the printer port generates interrupts and does not conflict
with other installed devices.  Also make sure that a high quality, fully
wired cable is used.  IBM PS/2 Models 90 and 95 must have their parallel
printer ports set to compatibility mode using the setup disk.

IBM OS/2 1.3 runs on a wide array of clones with a wide variety of
hardware.  However, compatibility cannot be assured with every non-IBM
device.  Often problems can be fixed with a BIOS upgrade or an OS/2 CSD
(see Question 31; for example, the latest CSD for IBM OS/2 1.3 will fix
a problem involving the loss of CMOS setup information on certain PC
compatibles).  Version 2.0 will, however, be officially tested and
supported on a wide variety of non-IBM equipment, including machines
manufactured by Acer, ALR, Apricot, Arche, AST, AT&T, Blackship, Club
American, Compaq, CompuAdd, CSS Labs, DEC, Dell, Dolch, Epson, Everex,
Hertz, Hewlett-Packard, Intel, Logix, Memorex, NCR, NEC, Netframe,
Northgate, Olivetti, Panasonic, Parallan, Reply, Siemens, Tandon,
Tandy/Grid, Tatung, Tricord, Toshiba, Twinhead, and Wyse.  (In fact, IBM
will offer a blanket money back guarantee on OS/2 2.0.)  The number of
supported peripherals and displays will also increase substantially.

------------------------------

(9)    What applications are available for OS/2 1.x?

They number in the low thousands at present and include applications
from almost every category imaginable.  Some are character based
applications; some are PM based.

DOS/Windows applications with OS/2 counterparts include Lotus 1-2-3
(both character and PM), Freelance, Microsoft Word (both character and
PM), Excel, Multiplan, Aldus Pagemaker, Ventura Publisher, Corel Draw,
WordPerfect, DisplayWrite, DeScribe, Micrografx Designer, AutoCAD,
Oracle, RBase, PC SAS, SPSS, HyperAccess/5, DynaComm, Pro-YAM, Borland
Sidekick, Paradox, Wingz, Brief, QEdit, and many others.  In some cases
DOS and OS/2 versions ship together (e.g. Microsoft Word 5.5, Lotus 1-2-
3 3.0, Wingz).  Utilities include PKZIP/UNZIP, SEA's ARC, LHA, Zoo 2.1,
GNU tools, tens of different file finders, desktop clocks, calculators,
and many more.  Programming languages include Assembler, C++, COBOL,
Pascal, C, Fortran, BASIC, REXX, Smalltalk, Modula-2, LISP, Forth, and
still more.

The IBM NSC BBS (tel. [phone]) provides an online product database
of hardware and software compatible with OS/2.  A directory of OS/2
applications, IBM document number G362-0029-00, is published by Graphics
Plus, tel. 800-READ-OS2.  TINF is an applications listing (for use with
the OS/2 help facility) available from the freeware/shareware sources
listed below.

------------------------------

(10)    Where can I obtain OS/2 freeware and shareware?

Many BBSes hold large OS/2 libraries.  Fernwood (tel. [phone]) has
over 50 MB worth.  The OS/2 Shareware BBS (703-385-4325), Bay Area OS/2
BBS (510-657-7948), and Greater Chicago Online (708-895-4042) carry
still more.  The IBM NSC BBS has some shareware/freeware as well, along
with CSDs (see Question 31) and the PS/2 Assistant (an invaluable
resource for locating almost any sort of information on OS/2).  IBM
Canada maintains several support BBSes (604-664-6466, 416-946-4255, and
514-938-3022 at 2400 bps; 604-664-6464 and 416-946-4244 at 9600 bps).

The Usenet conference comp.binaries.os2 carries OS/2 software.  And
several sites are available via anonymous ftp.  (No ftp?  Send a single
line message with the word HELP to [e-mail] or
[e-mail] to learn about ftp mail servers.)  They include
(with Internet node numbers and subdirectories):

hobbes.nmsu.edu             128.123.35.151     pub/os2, pub/os2-1.x
mtsg.ubc.ca                 137.82.27.1        os2:
luga.latrobe.edu.au         131.172.2.2        pub/os2
msdos.archive.umich.edu     141.211.164.153    msdos/os2
funic.funet.fi              128.214.6.100      pub/os2
sun0.urz.uni-heidelberg.de  129.206.100.126    pub/os2
novell.com                  130.57.4.1         os2

The last site should not be accessed weekdays between 8:00 a.m. and 5:30
p.m. Pacific Time.

Other sources include CompuServe ("GO IBMOS2") and the Bitnet/EARN site
BLEKUL11 (send a single line message with the word HELP to
[e-mail] for more information).

------------------------------

(11)    My Logitech mouse doesn't seem to be working with OS/2.  What's
    wrong?

The Logitech Series 7 and 9 serial mice work with the Mouse Systems PC
Mouse driver; all other Logitech serial mice, the Microsoft Serial Mouse
driver; bus mice, the Microsoft Bus Mouse (199) driver; PS/2 mice, the
IBM PS/2 Mouse driver.  Native DOS/Windows users with C7 or C9 serial
mice should issue the command MOUSE [2] PC before booting into OS/2.

The complete Logitech technical bulletin on OS/2, from which the above
information was obtained, is required reading for users experiencing
problems.  It is available from the Logitech Support BBS, tel. 510-795-
0408.

------------------------------

(12)    Is there a driver available for my SCSI adapter?

IBM PS/2 SCSI adapters are supported directly under IBM OS/2 1.3 and
2.0.  Non-IBM SCSI support has improved dramatically in the past few
months.  Users should make sure, however, that driver support extends to
multiple SCSI devices, including CD-ROM, tape backup, and both primary
(bootable) and secondary (nonbootable) hard disk drives in both FAT and
HPFS configurations.  Such extensive support is still rare.

Columbia Data Products (tel. [phone], BBS tel. [phone])
supplies or plans to supply OS/2 1.3 device drivers for numerous third
party SCSI adapters, including some of the products mentioned below.
Support may be limited to a choice of one primary SCSI hard disk drive,
or one or more secondary SCSI hard disk drives.  Micro Design
International (tel. [phone]) offers SCSI Express, a package
supporting secondary hard disks, rewritable optical disks (both with
HPFS if desired), WORM, CD-ROM, and tape drives with BusTek, Adaptec
154x/1640, and IBM SCSI adapters.

Adaptec (tel. [phone], BBS tel. [phone]) provides OS/2 1.x
support for FAT hard disk drives attached to its line of ISA SCSI
adapters.  (Dell, tel. [phone], has Adaptec support available for
its own systems running Dell or IBM OS/2.  [Can anyone confirm that this
support is somehow different?])  Always Technologies makes an OS/2 1.x
driver available on its BBS (tel. [phone]) for its IN-2000 ISA SCSI
adapter.  At present the driver supports secondary hard disk drives
only.  Bustek (tel. [phone]) has OS/2 1.x and 2.0 (beta) drivers
for both FAT and HPFS hard disk drives attached to its BT-742A EISA SCSI
adapter.  CE Infosys (tel. [phone]) has OS/2 1.x support in place
for its Microchannel and ISA SCSI adapters and is committed to future
enhancements.  DTC/Qume (tel. [phone], BBS tel. [phone])
supports OS/2 1.x on its 3280 ISA SCSI adapter.  Both FAT and HPFS hard
disk drives are supported, but secondary drives cannot coexist with a
primary drive.  Future Domain (tel. [phone]) provides OS/2 1.x
drivers with its Microchannel and (E)ISA SCSI adapters that support up
to six FAT or HPFS hard disk drives.  Western Digital (tel. 714-863-
0102, BBS tel. [phone]) offers OS/2 1.3 driver support with its
7000 FAAST ISA SCSI adapter for both FAT and HPFS hard disk drives.
Seagate (BBS tel. [phone]) has chosen not to supply an OS/2 driver
for its ST-01/02 ISA SCSI adapters.

Corel Systems (publisher of Corel Draw, tel. [phone]) supplies OS/2
compatible CD-ROM (and rewritable) systems.

IBM OS/2 2.0 (as of the 6.177 beta) includes direct support for many
third party (E)ISA SCSI adapters (notably Adaptec and Western Digital)
and devices (see Question 34).

------------------------------

(13)    How about a high resolution driver for my video adapter?

In many cases an up-to-date OS/2 driver is available.  If not, a driver
for an older version of OS/2 may work.  OS/2 1.3 includes 8514/A and XGA
drivers, and these may work.  (For example, the 8514/A driver works with
ATI's Ultra and Vantage lines.)  If all else fails, standard VGA must
suffice.

Drivers are available directly from the manufacturer of the video
adapter or, in many cases, through the shareware/freeware sources listed
above.  Orchid and Eizo (based on Tseng Labs chips) and Trident (among
others) have released high resolution drivers for OS/2 1.3.  A third
party ATI driver is available from the shareware/freeware sources.

Third party OS/2 2.0 video support should be available from many vendors
(and probably through IBM) shortly after 2.0's retail release.  In the
meantime, most OS/2 2.0 features will be available using an OS/2 1.3
display driver, and DOS and Windows programs running under OS/2 2.0 will
work with their own device drivers.

------------------------------

(14)    How about a driver for my printer?

If your printer is not compatible with one of the drivers supplied with
OS/2, check with the printer manufacturer first then with the IBM NSC
BBS.  For example, a Hewlett-Packard LaserJet III driver for IBM OS/2
1.3 is available on the NSC BBS.  If you own an IBM printer, check with
the Lexmark BBS (tel. [phone]).

IBM recommends that DeskJet owners select the LaserJet Classic driver
for output with OS/2 1.3.  Custom DeskJet, PaintJet, and other drivers
will ship with OS/2 2.0, and these new drivers will work with OS/2 1.3.
Non-PM applications may supply their own printer drivers, and text only
output is always an option.

------------------------------

(15)    How do I access HPFS partitions on my hard drive without booting
    from the hard drive?  I've done something (like changing
    CONFIG.SYS) that doesn't let me boot OS/2.

With IBM's OS/2 1.3, insert the Installation Diskette in Drive A and
reboot.  When the logo appears on screen, press ESC.  You will be given
an OS/2 command line prompt.  (With OS/2 2.0 the first two diskettes are
required.)

Make sure you backup CONFIG.SYS before making any changes so that you
can easily revert to the old version should things go wrong.

Incidently, you may use this method to run CHKDSK on your OS/2 boot
partition.  After obtaining the OS/2 command line prompt, remove the
Installation Diskette and insert Diskette 1.  (With OS/2 2.0 insert
whichever diskette contains the CHKDSK program.)  Type CHKDSK C: /F to
repair damage to the boot partition.

------------------------------

(16)    I can't install OS/2 from Drive B.  What's wrong?

IBM OS/2 can only be installed from Drive A.  If you have the wrong disk
size go back to your dealer and obtain the correct media.  Otherwise you
could go inside your machine and swap floppy drive cable connectors, use
your system's setup utility to set the new CMOS parameters, and then
install OS/2 from the new Drive A.  Sometimes the floppy drive cable
connectors will not be the same.  If so you can use the DOS program
FDFormat (filename FDFORM18.ZIP, available via anonymous ftp from wsmr-
simtel20.army.mil, directory pd1:<msdos.dskutl>, or via mail from
[e-mail]) to create 1.44 MB (80 tracks, 18 sectors per
track) 5.25 inch disks.  As before, reset your CMOS parameters to fool
your machine into thinking the 5.25 inch drive is actually a high
density 3.5 inch drive, DISKCOPY the diskettes, and install.

IBM is working to make the install process friendlier; improvements are
slated for OS/2 2.0.

------------------------------

(17)    Is there a Norton Utilities for OS/2?

Not yet.  But the GammaTech Utilities should fill the role with UnDelete
and other programs.  Contact their publisher at tel. [phone].  Note
that OS/2 2.0 has a built-in undelete utility, and HPFS is resistant to
fragmentation.

------------------------------

(18)    Sometimes Presentation Manager will freeze when I run an
    application, and I have to reboot.  What's wrong?

Often the problem can be traced to the DOS box.  If at all possible,
upgrade to true OS/2 applications.  OS/2 1.x provides far more
protection in native mode.

PM has some protection of its own.  It can trap applications that do not
respond to input, but you have to give it a chance.  Press CTRL-ESC (to
attempt to bring up the Task Manager), then wait up to a full minute
before rebooting (without moving the mouse or pressing any other keys);
a dialog box may appear with further instructions.

------------------------------

(19)    My dealer doesn't know OS/2 from Unix.  How can I get answers to
    my OS/2 questions?

If your question is not answered in this List, post a note to the
appropriate Usenet conference: comp.os.os2.apps carries discussions
related to finding or using any application running under OS/2,
comp.os.os2.programmer addresses anything related to OS/2 programming,
and comp.os.os2.misc is for any other OS/2-related discussion.  These
groups are watched closely by IBM's OS/2 development team.  BLEKUL11 (on
Bitnet/EARN) distributes its own OS/2 conference by mail; send a single
line message with the word HELP to [e-mail] for full
instructions.

Your local FidoNet BBS may carry the OS/2 echo conference.  If not, ask
your system operator to get ahold of it.  CompuServe ("GO IBMOS2") is
also an excellent source of information.

The IBM NSC BBS was established as a support forum.  That BBS's message
areas, product database, and PS/2 Assistant file(s) are invaluable
resources.  And the company has launched an OS/2 Hotline (tel. 800-3-
IBM-OS2) for user inquiries and orders.  (Ask about the OS/2 T-shirts
and videocassettes.)

OS/2 has its own magazines as well.  To subscribe to IBM Personal
Systems Developer, a quarterly publication, telephone [phone].  For
information on OS/2 Monthly send netmail to JDS Publishing at
[e-mail] or telephone [phone].

------------------------------

(20)    How can I get ahold of the beta release of OS/2 2.0?

U.S. residents may order OS/2 2.0 beta by calling 800-426-3040.
Canadian residents should telephone IBM Personal Systems Software at
800-465-1234 to order.  Residents outside North America should contact
local IBM branches for specific information on availability of OS/2 2.0
beta.  Developers may wish to contact the IBM Developer Assistance
Program (tel. [phone]).

------------------------------

(21)    Why should I use HPFS?  What does it offer me?  Does it work with
    DOS?

HPFS offers long file names (greatly exceeding the "8 dot 3" limit in
FAT/DOS file systems), resistance to file fragmentation, improved media
error handling, and speedier disk operation, particularly on large hard
disks.  HPFS is not case sensitive, although it does preserve case in
file names.

However, HPFS is not currently supported on removable media, although
some programs (e.g. BACKUP) preserve long file names on such FAT disks.
Also, native mode DOS cannot access a HPFS partition.  However,
DOS/Windows sessions running under OS/2 "see" all files that conform to
the "8 dot 3" naming conventions, even if they are stored on HPFS
volumes.

------------------------------

(22)    I'm a Unix wizard.  How do I make OS/2 resemble Unix?

A great number of GNU and other standard Unix utilities have been ported
to OS/2 native mode and are available from the shareware/freeware
sources listed above.  A uucp package, UUPC/Extended, is available via
anonymous ftp from sun.soe.clarkson.edu, directory pub/uupc; netmail
[e-mail] with questions.

In addition, the Hamilton C Shell is available from Hamilton Labs, tel.
508-358-5715 or netmail [e-mail].  The Thompson Toolkit, a
Bourne-like shell, is published by Thompson Automation, tel. 206-224-
1639.  Thompson offers a version of awk as well.  MKS (tel. [phone]
or netmail [e-mail]) publishes a number of standard Unix utilities
for OS/2.  TCP/IP support is available from IBM (and no longer requires
EE), Essex Systems (tel. [phone]), FTP Software (send netmail to
[e-mail]), and others.  Argosoft (tel. [phone]) publishes
ARGO/UX, a BSD 4.3 Unix compatible environment.

------------------------------

(23)    I would like to set up an OS/2 BBS.  What is available?

OS/2 is an excellent environment for BBS operation, including large
multiline facilities.  Related software will enable FidoNet
capabilities, gateways to Usenet/UUCP, nodelist processing, additional
file transfer protocols, and more.

Five popular OS/2 BBSes are Maximus and Simplex (available from the
shareware/freeware sources listed above), Omega Point/2 (BBS tel. 404-
564-1961), Magnum (tel. [phone], BBS tel. [phone]), and Multi-
Net (tel. [phone], BBS tel. [phone]).

------------------------------

(24)    The printed and online manuals do not document REXX in any detail.
    Where can I obtain more information?

IBM publishes two separate manuals:

"IBM Operating System/2 Procedures Language 2/REXX User's Guide," Part
No. 01F0272, Document No. S01F-0272; and

"IBM Operating System/2 Procedures Language 2/REXX Reference," Part No.
01F0271, Document No. S01F-0271.

An alternative is "The REXX Language: A Practical Guide to Programming
(2nd Ed.)" by Mike Cowlishaw, Prentice Hall, ISBN 0-13-780651-5.

In addition, there are at least two different versions of REXX online
references available from one or more of the shareware/freeware sources
listed above.  REXX is documented in OS/2 2.0's online help.

------------------------------

(25)    Doesn't OS/2 have applets like Windows?  I miss Solitaire.

All the Windows applets have been ported to OS/2.  The package is called
Windows Libraries for OS/2 (WLO) Version 1.0.  They should be available
from the shareware/freeware sites listed above.  IBM OS/2 2.0 will ship
with several applets including Calendar, Notepad, Tune Editor, Database,
Chess, Solitaire, Klondike, Cat and Mouse, Jigsaw, Enhanced Editor,
Calculator, To-Do List, Daily and Monthly Planner, Spreadsheet, and
Terminal.

------------------------------

(26)    How do I redirect printer output to a file?

The Postscript printer driver has a built-in option for printing to a
file.  Navigate through the PM Print Manager configuration options to
access this feature.

For all other drivers, first hold (pause) the Print Manager queue then
print from the application.  The output file will be located below the
SPOOL subdirectory.  COPY the file elsewhere then cancel the job from
the Print Manager.

These methods assume the IBM OS/2 1.3 Print Manager (spooler) is
installed and active.  OS/2 2.0 has a FILE device for printer output.

------------------------------

(27)    Can I use COM3 and COM4 in OS/2?

IBM OS/2 1.x ships with a driver that supports COM3 on Microchannel
PS/2s only.  However, the Fernwood BBS and other sites carry a
replacement driver, COM16550, which supports COM3 and/or COM4 on (E)ISA
bus machines.  This driver also supports speeds greater than 19,200 bits
per second.  However, COM ports cannot share interrupts on ISA machines
(even under DOS) because of bus design limitations (cf. Roger C. Alford,
"Under the Hood: How Interrupts Work," Byte Magazine, February, 1992,
pp. 249-256).  Another replacement driver, PolyCom, supports up to eight
ports with the right hardware.

OS/2 2.0 will include built-in COM3/COM4 support.  There may be some
limitations with ISA machines (as noted above).

"Smart" (coprocessor controlled) multiport communication adapters should
be used when installing more than four ports.  Such an adapter will work
with OS/2 if the manufacturer has written an appropriate driver.
Examples include IBM's own ARTIC products, Digitalk (tel. [phone])
and Stargate (tel. [phone]) adapters.

------------------------------

(28)    On my 1024x768 high resolution display I get obnoxiously large
    icons (64x64).  How do I make them smaller?

Patch the display driver file, DISPLAY.DLL, using a program like DOS's
DEBUG.  Search for the byte sequence 40 00 40 00 20 00 20 00
(hexadecimal) (sometimes the sequence is 28 00 28 00 20 00 20 00) and
change it to 20 00 20 00 20 00 20 00.

------------------------------

(29)    How do I start a background process from the OS/2 command line?

Look up the START and DETACH commands in the online reference.

------------------------------

(30)    How do I start a DOS application from a PM icon?

In IBM OS/2 1.3 DOS applications can be started from a PM program group
icon just like native OS/2 and PM programs (assuming the OS/2 CONFIG.SYS
file contains the lines DEVICE=...\DOS.SYS and PROTECTONLY=NO).

From the PM desktop go to a program group and select New.  Enter the DOS
program's title (e.g. "Lotus 1-2-3"), the path to the program (to an
EXE, COM, or BAT file, e.g. "C:\Lotus\Lotus.Exe"), and any optional
parameters like command line options and/or the DOS application's
working directory (e.g. "C:\Lotus").  Select the Add button, and PM will
create a DOS icon with that application's name in the program group.
These parameters may be altered by highlighting the icon and selecting
Properties.  Double clicking on that application's icon will cause OS/2
to switch to the DOS compatibility box and start the application.

------------------------------

(31)    What are CSDs, how do I tell which I have, and where do I get
    them?

CSDs are Corrective Service Diskettes, or bug fixes, periodically issued
by IBM.  The OS/2 CSD level number may be obtained using the command
SYSLEVEL from the OS/2 command line prompt.  CSDs are cumulative, i.e.
only the most recent CSD is required to bring a system up from any
previous CSD level.  However, CSDs only apply within a major version
number.  For example, a full upgrade, not a CSD, would bring OS/2
Version 1.2 up to Version 1.3.  Note also that SE CSDs are not the same
as EE CSDs, and each language (e.g. French, U.K. English) uses a
distinct CSD.

CSDs may be ordered by anyone with an IBM customer number (usually large
sites) directly from IBM Defect Support (tel. [phone]).  OS/2 users
without customer numbers should ask authorized IBM dealers to order CSDs
from that source.  Many dealers do not know about this program, so be
persistent.  CSDs may also be downloaded from the IBM NSC BBS or
CompuServe ("GO IBMOS2").

------------------------------

(32)    How do I add the Paste option to the system menus of windowed,
    non-PM applications?

In OS/2 1.3, start a windowed text mode application (e.g. the OS/2
Window command line).  Bring up the system menu with SHIFT-ESC.  Use the
down arrow key (not the mouse) to highlight Mark.  Press SHIFT-ENTER.
Close the window.  Paste will then appear in system menus.

------------------------------

(33)    How do I add new fonts for Adobe Type Manager?

First create a temporary directory (e.g. C:\TEMP) and copy all the new
font files to that directory.  Each font should consist of two files
with extensions PFB and AFM.  (PFM files are used by Windows and can be
converted to AFM, if necessary, using the PFM2AFM utility available from
many of the shareware/freeware sources listed above.  AFM files for
Adobe commercial typefaces can be obtained via netmail; send a single
line message with the word HELP to [e-mail] for
instructions.)  Then, using the Control Panel, install the fonts making
sure to choose the temporary directory instead of A:\.  After
installation is complete the files and temporary directory may be
deleted.

------------------------------

(34)    Are there any tips and tricks for OS/2 2.0?

This List will include more and more OS/2 2.0-specific information.
However, the following information may be of some use with recent beta
releases.

To enable (E)ISA SCSI adapter support (for the 6.177h level beta),
rename files as follows before installation: on Disk 1, DISK01.SYS to
DISK01.OLD and DSKBIOS1.SYS to DISK01.SYS; on Disk 2, DD01 to DD01.OLD
and DSKBIOS1 to DD01.  With other beta releases (e.g. 6.304e), consult
the accompanying documentation.

If experiencing problems with extended attributes, mouse control,
keyboard control, or other odd behavior, be sure to download the latest
patch files applicable to your beta level from the IBM NSC BBS (or
another shareware/freeware source).

To improve OS/2 2.0's performance, consider:
    adjusting Idle_Sensitivity, HW_Timer, memory requirements, and
other parameters in DOS Settings;
    adjusting cache size;
    adjusting BUFFERS;
    moving the swap file to a separate partition;
    switching to HPFS;
    defragmenting FAT partitions;
    reducing the number of on screen colors by changing video drivers;
    closing unnecessary objects.

Do not move objects to the Startup folder.  Create shadows and put them
in Startup instead.

Always use Shutdown before turning off the system.  To avoid possible
problems later on, immediately Shutdown after taking the post-
installation Tutorial.  After modifying folders in some fashion
explicitly close them before shutting down.

To experiment without the Workplace Shell, try SET
RUNWORKPLACE=C:\OS2\CMD.EXE in CONFIG.SYS.

Closing a DOS window is like shutting off the power to a (virtual) PC;
be sure to exit the program using the DOS application's built-in
command(s).

OS/2 2.0 cannot utilize a math coprocessor with certain early 80386
CPUs.  To find out the step level of your 80386, use the DOS program
386Step (from the February 11, 1992, issue of PC Magazine), available
from many of the shareware/freeware sources listed above.  If the
program reports "Step level D0 or later," you do not have an early
80386.

To get recalcitrant DOS programs running under OS/2 2.0, consider using
a "real" version of DOS.  Look up the VMDISK command in the online
reference.  Also pay particular attention to your DOS Settings.

A new book on OS/2 2.0, entitled "The Design of OS/2," by Deitel and
Kogan, Addison Wesley, ISBN No. 0-201-54889-5, has been published.