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Text File  |  1997-04-15  |  7KB  |  148 lines
  1. <HTML>
  2.     <HEAD>
  3.         <TITLE>Xoom Software, Inc.</TITLE>
  4.         <META NAME="GENERATOR" CONTENT="GoLive CyberStudio">
  5.         <META HTTP-EQUIV="content-type" CONTENT="text/html;charset=iso-8859-1">
  6.     </HEAD>
  7.     <BODY BACKGROUND="../../images/newxoom/bkdrop.gif" BGCOLOR="#FFFFFF">
  8.         <TABLE BORDER="0" CELLPADDING="5" CELLSPACING="6" WIDTH="776">
  9.  
  10.             <TR VALIGN="TOP">
  11.                 <TD WIDTH="128" VALIGN="TOP"><CENTER><IMG SRC="../images/main_nav.gif" WIDTH="107" HEIGHT="307" BORDER="0" USEMAP="#mainnav.map"><MAP NAME="mainnav.map">
  12.                     <AREA COORDS="52,285,20" SHAPE="circle" HREF="http://home.concentric.net/">
  13.                     <AREA COORDS="0,231,106,263" SHAPE="rect" HREF="http://home.concentric.net/">
  14.                     <AREA COORDS="1,201,106,232" SHAPE="rect" HREF="http://live.excite.com/?cobrand=concentric">
  15.                     <AREA COORDS="2,172,107,203" SHAPE="rect" F="http://home.concentric.net/club.html" HREF="(Empty Reference!)">
  16.                     <AREA COORDS="3,141,108,173" SHAPE="rect" HREF="http://home.concentric.net/cgi-bin/sites.cgi">
  17.                     <AREA COORDS="2,110,109,141" SHAPE="rect" HREF="http://home.concentric.net/sitemap.html">
  18.                     <AREA COORDS="2,83,110,108" SHAPE="rect" HREF="http://home.concentric.net/contact.html">
  19.                     <AREA COORDS="2,55,108,83" SHAPE="rect" HREF="http://home.concentric.net/support/">
  20.                     <AREA COORDS="52,22,21" SHAPE="circle" HREF="http://home.concentric.net/support/">
  21.                 </MAP>
  22.  
  23.                 <HR SIZE="6">
  24.                 </CENTER><P>
  25.                 <IMG SRC="../images/main_logo.gif" WIDTH="125" HEIGHT="52"></TD>
  26.                 <TD> <P>
  27.                  <P>
  28.                  <P>
  29.                 <IMG SRC="../images/xoom.gif" WIDTH="444" HEIGHT="73"><P>
  30.                 <IMG SRC="../images/x3.gif" WIDTH="183" HEIGHT="84" BORDER="0" USEMAP="#xoomnavbar.map"><MAP NAME="xoomnavbar.map">
  31.                     <AREA COORDS="138,-1,183,85" SHAPE="rect" HREF="http://xoom.com/html/newxoom/newhomepg/network.htm">
  32.                     <AREA COORDS="91,-3,140,72" SHAPE="rect" HREF="http://xoom.com/html/newxoom/newhomepg/clipmedia.htm">
  33.                     <AREA COORDS="48,-2,91,71" SHAPE="rect" HREF="http://xoom.com/html/newxoom/newhomepg/fonts.htm">
  34.                     <AREA COORDS="1,-5,47,73" SHAPE="rect" HREF="http://xoom.com/html/newxoom/newhomepg/programs.htm">
  35.                     <AREA COORDS="16,31,23,39" SHAPE="rect" HREF="(Empty Reference!)">
  36.                 </MAP>
  37.                 <CENTER>
  38.                 <H1><B><!=========================================================><FONT COLOR="#000000">Xoom Internet Site Support</FONT></B></H1>
  39.                 <B><FONT COLOR="#000000"></FONT></B><TABLE BORDER="0" WIDTH="600">
  40.  
  41.                     <TR>
  42.                         <TD><CENTER>
  43.                         <HR SIZE="2">
  44.  
  45.                         <H2><B><FONT COLOR="#000000">Answers to Common Questions</FONT></B></H2>
  46.                         </CENTER><I>Below are answers to the most common questions about the Xoom
  47.                         Internet Site:</I> </TD>
  48.                     </TR>
  49.                 </TABLE>
  50.                 <P>
  51.                 <TABLE BORDER="0" CELLPADDING="5" WIDTH="600">
  52.  
  53.                     <TR>
  54.                         <TD VALIGN="TOP" WIDTH="142"><B><I><FONT COLOR="#000000">Question</I>:</FONT></B> </TD>
  55.                         <TD><I>When I try to download something, nothing happens. What gives?</I> </TD>
  56.                     </TR>
  57.  
  58.                     <TR>
  59.                         <TD VALIGN="TOP" WIDTH="142"><B><I><FONT COLOR="#000000">Answer</I>:</FONT></B> </TD>
  60.                         <TD>It's possible that the Web server may be temporarily busy or "down."
  61.                         (Okay, we're not perfect.) Your best bet is to try again in a
  62.                         few minutes. If that doesn't work, email our Tech Support center
  63.                         to alert them of the problem. 
  64.                         <HR SIZE="2">
  65.                         </TD>
  66.                     </TR>
  67.  
  68.                     <TR>
  69.                         <TD VALIGN="TOP" WIDTH="142"><B><I><FONT COLOR="#000000">Question</I>:</FONT></B> </TD>
  70.                         <TD><I>Sometimes I click on an item to download it, but it just shows
  71.                         up in my Web browser. What's the story?</I> </TD>
  72.                     </TR>
  73.  
  74.                     <TR>
  75.                         <TD VALIGN="TOP" WIDTH="142"><B><I><FONT COLOR="#000000">Answer</I>:</FONT></B> </TD>
  76.                         <TD>Some items (such as the Web clips) will be displayed in your Web
  77.                         browser if you just click on them. Each Xoom product has "Download
  78.                         and Installation Instructions" associated with it. You might want
  79.                         to check them out to see if you need to do anything special to
  80.                         download. 
  81.                         <HR SIZE="2">
  82.                         </TD>
  83.                     </TR>
  84.  
  85.                     <TR>
  86.                         <TD VALIGN="TOP" WIDTH="142"><B><I><FONT COLOR="#000000">Question</I>:</FONT></B> </TD>
  87.                         <TD><I>I tried to download something and right in the middle of it, my
  88.                         Web browser crashed. Can I download the same product again without
  89.                         being charged for it?</I> </TD>
  90.                     </TR>
  91.  
  92.                     <TR>
  93.                         <TD VALIGN="TOP" WIDTH="142"><B><I><FONT COLOR="#000000">Answer</I>:</FONT></B> </TD>
  94.                         <TD>Yes. You have 3 days to download a product before we start raising
  95.                         an eyebrow. 
  96.                         <HR SIZE="2">
  97.                         </TD>
  98.                     </TR>
  99.  
  100.                     <TR>
  101.                         <TD VALIGN="TOP" WIDTH="142"><B><I><FONT COLOR="#000000">Question</I>:</FONT></B> </TD>
  102.                         <TD><I>I visited your Web site a few weeks ago and saw some products
  103.                         then that don't appear anywhere on the site now. Where'd they
  104.                         go?</I> </TD>
  105.                     </TR>
  106.  
  107.                     <TR>
  108.                         <TD VALIGN="TOP" WIDTH="142"><B><I><FONT COLOR="#000000">Answer</I>:</FONT></B> </TD>
  109.                         <TD>To ensure the best quality, a couple of products have been temporarily
  110.                         pulled off the site for improvements. They should be available
  111.                         within the next couple of months. </TD>
  112.                     </TR>
  113.                 </TABLE>
  114.                 <P>
  115.                 <TABLE BORDER="0" WIDTH="600">
  116.  
  117.                     <TR>
  118.                         <TD>
  119.                         <HR SIZE="2">
  120.  
  121.                         <H2><B><FONT COLOR="#000000">Report New Problems</FONT></B> </H2>
  122.                         <I>If your question doesn't appear above, email our eager technical
  123.                         support staff:</I><P>
  124.                         <A HREF="email4.htm">Email Xoom Technical Support</A> <P>
  125.  
  126.                         <HR SIZE="2">
  127.                         </TD>
  128.                     </TR>
  129.                 </TABLE>
  130.                 <P>
  131.                 <A HREF="http://www.xoom.com">Home</A> <!=============================================================><BR>
  132.                 <P>
  133.  
  134.                 <HR SIZE="2">
  135.                 <BR>
  136.                 <P>
  137.                 <A HREF="http://home.concentric.net/">Home </A>| <A HREF="http://home.concentric.net/support/"> Customer Support</A> | <A HREF="http://home.concentric.net/contact.html"> Contact Us</A> | <A HREF="http://home.concentric.net/sitemap.html"> Site Map</A> <BR>
  138.                 <BR>
  139.                 <A HREF="http://live.excite.com/?cobrand=concentric">Your Front Page</A> | <A HREF="http://home.concentric.net/cgi-bin/sites.cgi">Your Personal Sites</A> | <A HREF="http://home.concentric.net/club.html">The Clubhouse</A> | <A HREF="http://home.concentric.net/deals.html">Great Deals</A><BR>
  140.                 <A HREF="http://home.concentric.net/hot/hotstuff.html">Hot Stuff</A> | <A HREF="http://home.concentric.net/what.html">What We Do</A> | <A HREF="http://home.concentric.net/usesite.html">Using This Website</A> | <A HREF="http://home.concentric.net/search.html">Search</A><BR>
  141.                 <A HREF="http://home.concentric.net/webdev/">Advanced Web Development</A></CENTER></TD>
  142.             </TR>
  143.         </TABLE>
  144.         <BR>
  145.     
  146.     </BODY>
  147. </HTML>
  148.