Day 156 - 17 Jul 95 - Page 10

     
     1        quickly and efficiently; is that correct?
     2        A.  Yes.
     3
     4   Q.   Generally, crew were expected to hustle all the time they
     5        were working?
     6        A.  Not all of the time.
     7
     8   Q.   Most of the time then?
     9        A.  Seven Sisters was normally busy 12.00 to 2.00, so two
    10        hours out of however many hours we were open.
    11
    12   Q.   So you particularly wanted them to hustle at times when the
    13        store was busy?
    14        A.  Yes.
    15
    16   Q.   Have you ever seen a memo from the Company or anything
    17        criticising the hustle or suggesting a change in the hustle
    18        policy or anything like that?
    19        A.  I think I have come across something recently.
    20
    Q.   Recently, what, within the last six or seven months or
    22        something?
    23        A.  Could be within the last year.  I am not too sure.
    24
    25   Q.   Within the last year?  Do you remember what it said?
    26        A.  No, I do not.
    27
    28   Q.   Just roughly?
    29        A.  Well, basically that, you know, defining hustle or even
    30        removing the word "hustle" from the terminology that we
    31        use, just for the benefit of all employees for safety
    32        reasons.  Something along those lines; I cannot remember
    33        word for word.
    34
    35   Q.   OK.  Was that a memo?
    36        A.  I cannot remember.
    37
    38   Q.   You do not know.  What do you know about the incident where
    39        maggots were found in a shake machine in the Seven Sisters
    40        store?
         A.  I do not know anything about it.
    42
    43   Q.   You do not?  Do you remember complaints about burgers being
    44        under cooked or, rather, customers bringing them?
    45        A.  Not specifically.  In 14 years I have had complaints,
    46        yes.
    47
    48   Q.   It happens from time to time?
    49        A.  Not as often now as may be it would have happened in
    50        the past. 
    51 
    52   Q.   What, since the introduction of the clamshell grill? 
    53        A.  That is correct.
    54
    55   Q.   What would you do when a raw burger was brought back or an
    56        under-cooked burger?
    57        A.  Basically, replace it and then throw the original
    58        burger in the bin, and then basically go to the grill and
    59        find out if there is a problem with the grill; is it the
    60        right temperature; if the correct procedures were being