Day 162 - 25 Jul 95 - Page 07

     
     1   Q.   Right.  If it was during a busy period when there was, you
     2        know, a rush on and buns were needed -- I mean, this
     3        continual shouting of orders for, "We need six Big Macs",
     4        and things like that, continual shouting to get the orders
     5        ready; yes?
     6        A.  Yes.
     7
     8   Q.   So if a crew member dropped a tray of buns, they would
     9        undoubtedly be feeling under pressure that, you know, they
    10        were slowing down production and they might get told off or
    11        shouted at for that?
    12        A.  When we make a mistake, all of us feels a bit worried,
    13        but they know that they have to continue producing and not
    14        worrying about what has happened at that moment; and that
    15        is what I tell my Managers and the Managers tell the crew
    16        member:  we are in a rush hour, we need to produce food; we
    17        just have to continue doing it, instead of worrying what
    18        happened.
    19
    20   Q.   So they would be expected to just carry on and keep up with
         the production?
    22        A.  That is correct.
    23
    24   Q.   If a crew member broke some burgers and they fell apart --
    25        I mean, when they are making the burgers, there is a
    26        continual flow, is there not; they would not have time to
    27        kind of stop?
    28        A.  No.  It has to continue.
    29
    30   Q.   Right.  So they might well be tempted, if the burgers got
    31        broken, to kind of squash them together and put the bun on
    32        and, you know, hope that nobody is going to notice?
    33        A.  There is no reason for the meat to be broken, because
    34        we are using a clam shell; and I cannot see how the meat
    35        get broken, except if they pull it, when they pull it, it
    36        is separated, and that would be separated to be thrown
    37        away.  It could be one in six Macs and probably one in
    38        every three, four hours; and that would be thrown away.
    39
    40   Q.   One in every six Macs, did you say?
         A.  At one time, production is six Macs, so if the one meat
    42        broken, then that Big Mac has to be thrown away.
    43
    44   MR. JUSTICE BELL:  But what was the reference to six Big Macs?
    45        A.  I do not understand the question.
    46
    47   Q.   No.  I did not understand what you were saying.
    48        I understand that you said that one patty might be
    49        broken ---
    50        A.  Yes. 
    51 
    52   Q.   -- every three or four hours? 
    53        A.  Yes.
    54
    55   Q.   But what was the reference to numbers of Big Macs, or what
    56        were you getting at there?
    57        A.  What I am trying to get at is, they do not have to
    58        worry if it is one Big Mac, to recover it and send it,
    59        there is no need if it is broken; they can just show that
    60        is broken and it can be thrown away.