Day 197 - 07 Dec 95 - Page 27

     
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       2 MR. JUSTICE BELL:  The last one done you referred me to was
       3      just shortly after Mr. Davis had become Supervisor.
       4
       5 MR. MORRIS:  Yes.  So we are talking about the stores which he
       6      had responsibility for at that time.  That seems to be a
       7      general problem about crew which is the one I referred to,
       8      lack of crew numbers.  Marketing seemed to be a
       9      general -----
      10
      11 MR. JUSTICE BELL:  Leave it there.
      12
      13 MR. MORRIS:  Yes, I understand.  On page 17, in the middle, in
      14      the paragraph starting:  "I see service in your stores as
      15      a barrier to increases.  Competition is springing up in
      16      the marketplace.  We must be faster, slicker and better in
      17      all departments.  Hustle must be evidenced not only in the
      18      lunch time and tea times but throughout all trading
      19      times".
      20
         Then in the next paragraph, the fifth line:  "Numerous
      22      times I have seen grills going black ... inconsistent
      23      colours when toasting buns, dispensers not dispensing
      24      properly, drinks looking weak" etc.  Then it says on page
      25      18 at the top:  "Profits.  An area in which you have
      26      started to make good progress.  All stores will make money
      27      this year with no exception".
      28
      29      Then moving on to page 30 -- this is the performance
      30      review -- it has "1611" on it, I believe that is 1988.  It
      31      is clearly 1988.  If we note point 2 in the middle:
      32      "Training Managers must be given two days off a week".
      33      That relates to what Mr. Coton said.  Under "Hiring" it
      34      says -- this is the last but one paragraph -- "Hiring you
      35      had to be pushed into.  As you have now found out, people
      36      do not wander into your stores and request jobs.  You have
      37      to go out and canvas for employees.  You have been slow to
      38      react and have allowed numbers to drop not only as regards
      39      Managers but also crew".
      40
         Over the page -- this is quite an important page -- page
      42      14:  "This compares the stores", which presumably Mark
      43      Davies has control over, "Ipswich, Clacton and Colchester,
      44      and it shows that Colchester achieved two Bs and an A for
      45      quality, service and cleanliness", which was as good as if
      46      not better than the other stores.
      47
      48      Then at the bottom it has the profit targets for all the
      49      three stores and a budget for each of food, labour, travel
      50      OPs, PAC and NOI, and the achievements against the
      51      budgets.
      52 
      53      Over the page on page 15 it has:  "Mark Davis consolidated
      54      YTD", year to date, which I will not read out, but it is
      55      clear that he has his own budget targets for food and
      56      labour for his stores and actually achieved results.
      57
      58      Then at the main paragraph in the middle of the page:  "I
      59      still believe that tenths can still be shaved off certain
      60      areas saving money to be carried down to the bottom