Day 247 - 10 May 96 - Page 08
1
2 Q. Under No. 2, "Job Person", it says:
3
4 "The survey said we have a strong job focus culture which
5 means that there is strong pressure to get the job done.
6 People do not feel that the Company cares all that much
7 about their personal problems and that they are greatly
8 valued beyond the actual work they do."
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10 Would you accept that that is a finding of this culture
11 audit?
12 A. I think someone must have said it. Whether or not it
13 is universally true across McDonald's, I would absolutely
14 dispute.
15
16 Q. It says the survey said rather than an individual in this
17 case?
18 A. Well, again, is it everybody? Is it two people? I do
19 not know. I do not know whether they are commenting on:
20 "Was this 51 per cent of the answers", or: "Was this 12
21 per cent of the answers". What was the point of
22 prominence? I cannot tell by looking at this.
23
24 Q. You would not accept that the words, "the survey said"
25 means that that was the general finding of the survey?
26 A. Well, as I just commented, I do not know what their
27 point was. Was it at 51 per cent it becomes something we
28 know? Is it something after 15 per of the people's
29 comments we noted? Is it after one comment? Up above, it
30 seems to make reference to putting something down where one
31 person made a comment and here it is not saying at all, so
32 it is very difficult to say.
33
34 Q. This is your own magazine, and it is your own survey, do
35 you really think that the Company would have printed that
36 if it had just been what one person said and printed it as
37 if indicating that it was the result of the survey?
38 A. We printed what one person said up above.
39
40 Q. Yes, I know, and it says that that is what one person
41 said. The one down below says "the survey said"?
42 A. Well, again, I do not know, if it is half the people, 3
43 of the people, 10 per cent or 90 per cent. I cannot tell
44 from this.
45
46 Q. Do you have a problem with admitting where your own surveys
47 have found that there is a problem in the Company?
48 A. No, I have no problem at all with it, but you are not
49 asking me to say that. You asked me quite a different
50 question and I gave, I think, the correct answer to your
51 question.
52
53 Q. We have talked about competition on tills and things like
54 that for who can take the most money, or which store can
55 take the most money and things like that. Under No 3
56 "Parochial Professional", it says:
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58 "We are parochial in that people identify strongly with the
59 organisation. We are strongly aware of our external
60 competitors but sometimes we take internal competition too
