• CD home page
• What’s on this CD
• Help from Information Services
• Protect your PC
• Windows XP Service Pack 2
• Virus protection
• Spyware protection
• Other useful software
• Web browsing
• OpenOffice
• Tools and utilities
• ResNet
• Subscribing to ResNet
• Quick start guide
• Terms and conditions
• University IT Regulations
• ResNet Usage Regulations

Help and support from Information Services

If you have IT questions or problems while you’re at the University, these are your sources of help, advice and other information.

Most Information Services contacts are very busy at the start of the academic year – we’ll try to attend to you as quickly as we can, but please be patient!

On the web

ResNet web site: www.exeter.ac.uk/resnet – for ResNet information, online subscription and payment, and a guide to getting started.

Information Services web site: www.exeter.ac.uk/is – for all other information about the University’s central IT facilities.

E-Support web site: helpdesk.exeter.ac.uk/sw/esupport/ – log your question or problem directly into our system for a response from our Helpdesk staff.

In person

IT Reception (buying Ethernet adapters, paying ResNet fees, etc.): Level 5, Laver Building, Streatham Campus, or Room SC16, St Luke's Campus.

IT Helpdesk (technical queries): Level 5, Laver Building, Streatham Campus.

IT Reception and the IT Helpdesk are likely to move from Laver Building to the Main Library during the academic year 2006/07. Opening times are 09.00-17.00 (09.15-17.00 at St Luke’s), Monday to Friday, except for public holidays and University closure days.

IT support services at the Cornwall Campus are provided by staff of Academic Services.

By phone

ResNet enquiries: call IT Reception on 7 3950 (from a study bedroom phone) or 01392 263950 (from a mobile or other external phone).

Technical queries: call IT Helpdesk on 7 3934 or 01392 263934.

On the Cornwall Campus: call the IT Helpdesk on 3822 (from an internal phone) or 01326 213822.